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Hello there, @bev7.
Since Community is a public forum, I'm unable to pull up your account without asking sensitive information. I'd suggest contacting our Customer Support Team. They can check and review your account if you have subscribed to the correct country.
Here's the link on how to contact our Support Team: https://quickbooks.intuit.com/learn-support/en-us/help-articles/contact-quickbooks-self-employed-sup....
You can also visit our Help articles and Blog site. It provides information on the recent updates in QuickBooks.
I'm still here if you need further help. Wish you all the best.
Make sure you are opening QBSE US version or QBSE CA version. You can notice the prices are different.
https://quickbooks.grsm.io/us-promo
https://quickbooks.grsm.io/Canada
https://quickbooks.grsm.io/Canada-fr
Hope it helps.
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