I want to cancel my online QBSE subscription. The instructions say to click the setting icon->billing info->Cancel. There is no cancel button. What gives?

Hi there, chrislawlor,

I'm here to help cancel your QuickBooks Self-Employed (QBSE) subscription.

This happens when you purchased QBSE through the app store. That's why you're unable to see the Cancel button. You need to cancel the subscription through them. Here's how:

Cancel on iOS (iPhone or iPad)

1. Go to Settings, then select iTunes & App Store.
2. Tap your Apple ID, then select View Apple ID.
3. Sign in with your Apple ID.
4. Tap Subscriptions.
5. Tap QuickBooks Self-Employed, then Cancel Subscription.

Cancel on Mac

1. Open iTunes.
2. Go to the Account menu, then select View My Account.
3. Sign in with your Apple ID, then select View Account.
4. In the Settings section, select Manage next to Subscriptions.
5. Select Edit next to QuickBooks Self-Employed.
6. Select Cancel Subscription, then Confirm.

Cancel on Android

1. Open the Google Play Store.
2. Tap the Menu ☰.
3. Tap Subscriptions.
4. Find QuickBooks Self-Employed, then select Cancel Subscription.
5. Follow the instructions to complete the process.

Cancel on Web Browser

1. Go to play.google.com.
2. Sign in to your Google account.
3. From the left menu, select My subscriptions.
4. Select QuickBooks Self-Employed.
5. Select Manage, then Cancel Subscription.

After that, you still have access to your account until the next billing cycle.

You may consider preparing your taxes before canceling your subscription. Feel free to read through this article: QuickBooks Self-Employed - Annual taxes guide for more details.

Let me know if there's anything else you need with QBSE. I'm happy to help you out.

Hi. Thank you for your reply. Unfortunately, that is not the answer. I went into both Apple.l App Store and Google Play and QBSE was not listed as a subscription. 

I appreciate you getting back to us, @chrislawlor.

Since the subscription can't be viewed either on Apple or Google Play, I suggest contacting our QuickBooks Self-Employed Support. This way, they can access your account in a safe environment and verify it further.

Also, they can cancel your subscription easily using their tools.

For immediate assistance, you can chat with one of our QBSE agents. You can refer to this link for details: Contact QuickBooks Self-Employed Support.

If you have any questions or need clarifications, let me know by leaving a comment. I’m here to keep helping. Have a good one!