I was charged 4 yearly subscription quickbooks online i didn't make the purchase i was told my accounts were. Closed n there making md wait for a refund y plz explain

I understand that every penny counts, herediafoods@gma. I'm here to point you in the right direction to help process your refund successfully. 

We'll need to pull up your account in a secure environment. I'd suggest contacting our Customer Support Team so they can review your subscription's status. They can also explain the factors why there's a delay in your refund request and help fix this. You'll first have to check out our support hours to ensure we can assist you on time. Here's how: 

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter Please let me know why there's a delay in my refund request after the accounts were closed in the What can we help you with? box. 
4. Click Let's talk. 
5. Choose a way to connect with a live support agent. 

Once resolved, we keep your data for 365 days after the cancelation date. You can pick up where you left off if you decide to come back in the future. Thus, I recommend resubscribing QuickBooks Online (QBO) within that period. 

Don't hesitate to leave a comment below if you have other concerns. The Community and I will help you. 

I will try again, thanks again for taking the time to respond to my issue/ comments.  I'll give it another go n its not that im a pescamistic individual but I've been dealing with ur customer service representatives and either there to busy to get me the information I'm looking for because all there telling is its processing,  to me that leaves a wide open range of sujestions while every other gives a date range that has actually increased by 3 business days since i spoke to the last rep that gave me a time frame. Im upset because I was under the impression that these accounts had been closed and for some reason unknown to me because I didn't do it but they were resume with yearly subscriptions and my payment method on file was charged 4 times.  I wouldn't be that upset n would be patient had i made these charges but I didn't n for me to have to wait so long to be credited for a computer error or what ever yall want to call this is ridiculous and unprofessional I shouldn't be treat like this im the one who is out all this money and for me to ask for a credit on a error that was done on ur end is beside me.

Nevertheless ill try it your way this morning see what I get told today.....