Is this spam?

QB will never contact you for payment or account info. It is spam, for sure.  

Someone from QB will probably post something in a bit about "Our emails end with..." .  The thing they don't seem to understand is that PHISHING is a real thing, and can and will end the exact same way.  

Ignore their post.  It will only confuse you. Plus, a LOT of the QB employees seem to be in on all the fraud going on within the company.  (There are posts and comments ALL over the community about it). 

Best thing to do is mark it as spam, and ignore it. 

@officemanager07 

Which QB Desktop year version?

Can you access CAMPS and find your license status there?

https://camps.intuit.com

I appreciate your efforts to keep your information secure, officemanager07. Let me provide assistance in reviewing the emails you receive.

Sometimes, these emails can be deceiving and seek your personal info. If an email requests you to log in, share personal and payment information, or download files, it's likely a scam. Please avoid interacting with them and consult this guide for more detailed inputs: Identify suspicious activity, phishing scams, and potential fraud.

For more tips on safeguarding your data, check our online security tips and security notices for updates on suspicious emails reported by others.
 

Moreover, to protect yourself from these behaviors, report any suspicious emails or security concerns directly to our security team. You can securely submit this information through our designated website, enabling us to investigate and safeguard our systems and users from potential cyber threats. Here's how:

1. Visit the Online Security Center page.
2. Click on Contact Us.
3. Find and click Report a fake email (or phishing email).

Additionally, I've included this reference that will assist you in identifying official Intuit correspondence and websites: Receive important email messages from Intuit.

I'll keep an eye on this thread for any additional queries when managing emails received in your account. Keep safe.

I have received the same message several times.  I hope I don't lose my information, because I didn't pay for the update.  I have the desktop version. 

I also received the same email and unfortunately did respond to it. I did End up sending them money to"fix" my program. They did upgrade me from my 2023 version to my 2024 version in the process, which made it seem all that more legitimate. Fortunately, it has not cleared the bank yet, so hopefully that will not become an ongoing issue. I have changed all of my passwords, but I sure feel like a fool. They got me at a bad personal time, which did not help my decision making processes.

@DMR21  You shouldn't feel too bad; while a lot of people think of tech bandits and other kinds of hackers out there when it comes to data breaches, it hardly ever is.

Most data breaches come down to social engineering, just as you experienced.

Doesn't help that most customer support has degraded to the point that people will jump at the chance to speak with a 'customer support agent' that even appears to care about your problems. Makes for an atmosphere where all the con artists have to do is appear pleasant.

@DMR21 

Unfortunately they don't bother to educate users to avoid it. Make sure to secure your backup files (*.qbb) regularly. If at any time you cannot run the QB program, you can use the trial version to restore backup files. You can check the following reference

https://fiatlux.co.id/single-post/quickbooks-desktop-after-september-2024-what-next

After I received this email, I did a search on the Internet where I found a good summary of how QB sends email and what to look for in the address. The email I received, that started this conversation, definitely was spam, with made-up intuit email. However, just for fun I called the phone number in the email which was answered by a voicemail message. I did not leave a message. BUT, someone called me back and said they were from Intuit. I quickly told them that I had figured out they were a spam organization. Felt good to hang up on them. I will say the response from the QB team here on the Q&A never addressed what to look for in an address.