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Rose-A
Moderator

Locked out of Quickbooks

Good day, Saas.

 

Before installing and using QuickBooks Desktop, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your laptop and will help avoid problems when you start using the program.

 

After that, ensure to Run as Administrator when re-opening the QuickBooks program. If you're still unable to open the program, you can use the QuickBooks Tools Hub to resolve the issue.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    ToolHubIcon_QBDT_US_Ext_051320.jpg
  6. If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.
    ToolHubSearch_QBDS_US_Ext_051320.jpg

 

However, if you're still getting the same result, you can follow the additional troubleshooting steps in this article (proceed to Step 2): QuickBooks Desktop doesn't start or won't open.  On the same link, you'll find a write-up on how to repair your files as well as steps to clean install the program.

 

In case your QuickBooks has stopped running, this article will provide you the step-by-step process in fixing program-related issues: Solutions for when QuickBooks has stopped working.

 

Should need more help with opening the program and running reports, please let me know. I'd be more than willing to lend you a hand. Have a great rest of your day!

Fiat Lux - ASIA
Level 15

Locked out of Quickbooks


@Saas wrote:

Been using it since then. Bought a new computer and I can't open it.  I can't run my year end reports.  If I could just run the reports, I'd be happy.


 

@Saas 

Share more details about your new machine and your QBD year version. Are you using Mac?

LMGS
Level 1

Locked out of Quickbooks

I am having the same issues with being locked out and the challenge questions not working either. I tried to download the reset and it won't take my login info (which is correct) either. Any suggestions????

LMGS
Level 1

Locked out of Quickbooks

I'm locked out of my QB. The PW reset, challenge question and reset tool will not work. I have the Licesnce number and the original login info.

 

Please help with any suggestions

Fiat Lux - ASIA
Level 15

Locked out of Quickbooks

@LMGS 

Are you able to login into your CAMPS and find your license information there? Chat Support and ask Data Service to reset your Admin password. Otherwise, you have to purchase a 3rd party passwords removal service.

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