Solved: Locked out of Quickbooks

Rose-A · ‎February 03, 2022

Good day, Saas.

Before installing and using QuickBooks Desktop, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your laptop and will help avoid problems when you start using the program.

After that, ensure to Run as Administrator when re-opening the QuickBooks program. If you're still unable to open the program, you can use the QuickBooks Tools Hub to resolve the issue.

Here's how:

Close QuickBooks.
Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

However, if you're still getting the same result, you can follow the additional troubleshooting steps in this article (proceed to Step 2): QuickBooks Desktop doesn't start or won't open. On the same link, you'll find a write-up on how to repair your files as well as steps to clean install the program.

In case your QuickBooks has stopped running, this article will provide you the step-by-step process in fixing program-related issues: Solutions for when QuickBooks has stopped working.

Should need more help with opening the program and running reports, please let me know. I'd be more than willing to lend you a hand. Have a great rest of your day!

Fiat Lux - ASIA · ‎February 03, 2022

@Saas wrote:
Been using it since then. Bought a new computer and I can't open it. I can't run my year end reports. If I could just run the reports, I'd be happy.

@Saas

Share more details about your new machine and your QBD year version. Are you using Mac?

LMGS · ‎March 25, 2022

I am having the same issues with being locked out and the challenge questions not working either. I tried to download the reset and it won't take my login info (which is correct) either. Any suggestions????

LMGS · ‎March 25, 2022

I'm locked out of my QB. The PW reset, challenge question and reset tool will not work. I have the Licesnce number and the original login info.

Please help with any suggestions

Fiat Lux - ASIA · ‎March 25, 2022

@LMGS

Are you able to login into your CAMPS and find your license information there? Chat Support and ask Data Service to reset your Admin password. Otherwise, you have to purchase a 3rd party passwords removal service.

egchicago · ‎July 28, 2024

What do you do if you've tried every permutation of info in your Camps account to recover the QB password in the password recovery tool and you still get rejected? I can't login / reset the password?

Help Pretty please

Rasa-LilaM · ‎July 28, 2024

We acknowledge the effort you've put in to fix the log in issue, egchicago. I'm here to ensure you're routed to the appropriate support to help you continue using QuickBooks seamlessly.

Before initiating the Automated Password Reset Tool, double-check that the following information is accurate and readily available to expedite the reset process:

Authorized user's name and email address (name is not case sensitive)
Primary Mailing address (especially zip code)
License number (under Products and Services; doesn't need a dash)
Phone number (under Account Details)

Keep in mind that all information matches with the one in our system (email address, main business phone number, and zip code of the primary contact). The access token will be sent solely to the primary contact's email address.

Since you're still having trouble with resetting your password, I suggest contacting our Technical Support Team for further investigation. Once they pinpoint the root cause, our specialists will help you implement a permanent fix to access your company file.

Click on this link to get in touch with our support team: Contact us. From there, follow the on-screen instructions to view the available contact options.

Additionally, you might want to consider upgrading your QuickBooks to the latest version for seamless use of the program, as well as our online services and other features. Before proceeding, ensure that your computer meets the system requirements for the optimal desktop experience: System requirements for QuickBooks Desktop 2024.

If you need further assistance with completing specific accounting tasks using the program or updating your Intuit account details, simply click on the links below to view the full details:

Reach out to the Community if you have other product-related concerns or additional questions about accessing your company file and QuickBooks. We're always ready to provide the guidance you need.

Deity Alpha · ‎July 28, 2024

@egchicago

Last resort, you can purchase a 3rd party service to reset the password.

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Locked out of Quickbooks

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Locked out of Quickbooks

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