We plan to migrate from QBDT to QBO effective January 1, 2026.
Our current QBDT Payroll Annual Subscription ends in mid-December. We need to renew the subscription so we can complete our 2025 payroll and file end of year taxes and process W-2's.
We've called several times for support to answer our questions and keep getting different answers. We're told the QBDT payroll is only an Annual subscription (we cannot change it to monthly). We'll need it for about 45 days (cancelling it the end of January) to complete our end of year tasks. We've been told that if we cancel the payroll service within the 60-day window, we'll get a full refund for the subscription. However, we've also been told that the 60-day window does not apply to renewals, so won't be applicable for us.
We'll be subscribing to QBO payroll on January 1 and will process everything for 2026 in the on-line version.
I'm looking for confirmation that we will not have to pay the entire annual renewal for QBDT Payroll. It doesn't seem right that we can't get a refund (at least prorated) for the renewal since we'll be switching from QBDT payroll to QBO payroll.
Can someone please confirm if a refund will be generated and let me know how I go about setting up this change on my account? Calling the customer service number and using the AI chat service has been nothing but frustrating!
