My employees QuickBooks workforce app doesn't show time tracking or anything like that it only shows his pay information. Is there anyway to fix this?

Your employees must have access to all the necessary features for efficient time tracking and scheduling. It seems that your employee is experiencing issues while using the QuickBooks Workforce app. I'm here to assist you in resolving this as quickly as possible, jurmoby.

To resolve the issue of not being able to see your team member's timesheets, there are two solutions. Firstly, you can turn on the crew setting by going to the Workforce app. Here's how:

1. Select on More, then Settings, and click on General. 
2. Turn on Show Admin Crew.

Alternatively, if you have the crew setting turned on and still can't see the timesheets, it could be because you have the wrong view selected. To access your team members' timesheets:

1. Go to the Workforce app, select Track Time, then Timesheets.
2. Select My timesheets, and then select All timesheets.

Check out this article for more information about troubleshooting QuickBooks Workforce if you run into issues using the app: Troubleshoot QuickBooks Workforce. 

If you need help with printing your pay stubs online or through the Workforce mobile app and checking your time off balances as well as year-to-date pay, you can use this guide: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. 

Please don't hesitate to post a reply on this thread if you have any further questions or come across any other issues with the QuickBooks Workforce app. Your satisfaction is our top priority, and we're dedicated to ensuring that you have a seamless experience with our app.

did you even read the person's question???  I have the same problem as this guy.  It's not the employer that cannot see the schedule it's the EMPLOYEE!!!  The app only shows them the taps: Money, Time Off, Taxes, Help, and Settings.  How do they see their schedule and clock in and out using workforce app?

Hi there, JeffreyHall. I recognize the significance of tracking time within the Workforce app. 

If your employees are unable to see the clock-in option, I recommend asking them to log out of the app and then log back in. This will refresh their account and ensure that the latest updates are applied. Please make sure they use the correct email when logging into the system.

Moreover, make sure that the admin or manager grants them the Mobile Time Entry permission to use the Workforce app. This will ensure they won't get any error messages when attempting to clock in on the app.

Here's how to enable the permission:

1. The admin needs to log in to the web dashboard and select My Team.
2. Open the team member profile and click Permissions.
3. Turn on Mobile time entry.
4. Once synced, they should be able to start tracking time on the app.

If the issue persists, we can refresh the app. Before doing so, ensure that timesheet data stored on their mobile device has synced with the web dashboard. Follow these steps to reset the app data:

1. Click More and go to Settings.
2. Select Reset App and click Reset App to confirm.

For more troubleshooting steps, check out this article: Troubleshoot QuickBooks Workforce.

I've also added this article to help your employees understand the income tax on their paychecks and ensure it's accurate: Pay Info Looks Wrong.

Please keep us informed if you require further assistance with payroll and employee management. We're always here to support you.