My employees QuickBooks workforce app doesn't show time tracking or anything like that it only shows his pay information. Is there anyway to fix this?

Your employees must have access to all the necessary features for efficient time tracking and scheduling. It seems that your employee is experiencing issues while using the QuickBooks Workforce app. I'm here to assist you in resolving this as quickly as possible, jurmoby.

To resolve the issue of not being able to see your team member's timesheets, there are two solutions. Firstly, you can turn on the crew setting by going to the Workforce app. Here's how:

1. Select on More, then Settings, and click on General. 
2. Turn on Show Admin Crew.

Alternatively, if you have the crew setting turned on and still can't see the timesheets, it could be because you have the wrong view selected. To access your team members' timesheets:

1. Go to the Workforce app, select Track Time, then Timesheets.
2. Select My timesheets, and then select All timesheets.

Check out this article for more information about troubleshooting QuickBooks Workforce if you run into issues using the app: Troubleshoot QuickBooks Workforce. 

If you need help with printing your pay stubs online or through the Workforce mobile app and checking your time off balances as well as year-to-date pay, you can use this guide: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. 

Please don't hesitate to post a reply on this thread if you have any further questions or come across any other issues with the QuickBooks Workforce app. Your satisfaction is our top priority, and we're dedicated to ensuring that you have a seamless experience with our app.

did you even read the person's question???  I have the same problem as this guy.  It's not the employer that cannot see the schedule it's the EMPLOYEE!!!  The app only shows them the taps: Money, Time Off, Taxes, Help, and Settings.  How do they see their schedule and clock in and out using workforce app?

Hi there, JeffreyHall. I recognize the significance of tracking time within the Workforce app. 

If your employees are unable to see the clock-in option, I recommend asking them to log out of the app and then log back in. This will refresh their account and ensure that the latest updates are applied. Please make sure they use the correct email when logging into the system.

Moreover, make sure that the admin or manager grants them the Mobile Time Entry permission to use the Workforce app. This will ensure they won't get any error messages when attempting to clock in on the app.

Here's how to enable the permission:

1. The admin needs to log in to the web dashboard and select My Team.
2. Open the team member profile and click Permissions.
3. Turn on Mobile time entry.
4. Once synced, they should be able to start tracking time on the app.

If the issue persists, we can refresh the app. Before doing so, ensure that timesheet data stored on their mobile device has synced with the web dashboard. Follow these steps to reset the app data:

1. Click More and go to Settings.
2. Select Reset App and click Reset App to confirm.

For more troubleshooting steps, check out this article: Troubleshoot QuickBooks Workforce.

I've also added this article to help your employees understand the income tax on their paychecks and ensure it's accurate: Pay Info Looks Wrong.

Please keep us informed if you require further assistance with payroll and employee management. We're always here to support you.

I'm having this same issue, I'm tried logging out and back in, I tried uninstalling the app and redownloading it and it still isn't showing me the tabs to view my time sheets or the tab to clock in and clock out. What do I need to do to fix this???

I can see the importance of having access to the clock-in and clock-out tabs anytime. Let me guide you on how to get the right support to resolve this issue, Johnny.

You can log in to your account to access for help. To do so, follow the steps outlined below:
 

1. Sign in to your QuickBooks Workforce account.
2. Select Help.
3. Enter your question and find Help articles.

Please note that the QuickBooks Workforce app doesn’t yet have a Help Panel. You must sign in to QuickBooks Workforce through a browser to access Help.

To learn how to print your pay stubs online or through the Workforce mobile app and check your time off balances, check this article for more details: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. 

Drop your comment below if you have any other questions about the Workforce app. We'd be glad to help. Have a nice day!

I do not want employees clocking in or out on the workforce app but they do need to be able to see their timesheets. Most of the employees can see their timesheets in the workforce app but a few cannot. what needs to be done to fix this?

I see how crucial it is for all your employees to have access to their timesheets in the workforce app, steallen. Let's examine the settings configuration to verify their limitation to the timesheet viewing functionality and walk through a few troubleshooting measures together.

Since only a few of your employees are experiencing the issue, you can turn on mobile time entry for an individual. Given that you want them to view their timesheets in the QuickBooks Workforce app while preventing them from clocking in or out, follow the steps below:

1. In QuickBooks Time, go to Company Settings, select Time Options, then Time Entry.
2. Remove the checkmark on Allow team members to manage their own timesheets and Allow team members to track time on the mobile app checkboxes, then Save.
3. Go to the My Team tab and select a team member.
4. Click the Permissions tab.
5. Select Mobile time entry, and then Save.
   1. To let them manage their timesheets from any platform, select Manage my timesheets, then Save.
6. Repeat for each team member you want to have mobile time entry access.

Once fixed, you can allow team members to submit their timesheets from a mobile device. Refer to this article for details: Change QuickBooks Workforce settings and permissions.

However, I recommend letting your employees refresh the app if the issue persists. Before proceeding, please ensure that any data saved on their mobile device has synchronized with the web dashboard. Afterward, let them follow these actions to reset the app data:

1. Click More and go to Settings.
2. Select Reset App and click Reset App to confirm.

Moreover, check out this reference for more ways to repair the app: Troubleshoot QuickBooks Workforce.

Furthermore, save this guide to edit, delete, approve, and reject timesheets or insert a break for your team members or crew: Manage timesheets in QuickBooks Workforce.

Interested in streamlining your Time Tracking (Workforce) and Payroll processes? Explore QuickBooks Payroll now.

Please know you can always communicate your questions about managing employees or timesheets in the comment section below. The seamless operation of your team is of utmost importance to us.