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ewright12
Level 1

My gmail wont send forms....says my default browser doesnt support webmail authorization.

I use a few different gmails in Quickbooks. 1 for estimating (works fine) 1 is my personal gmail (works fine) and 1 for invoicing (will no longer send forms). I used my invoicing gmail a week ago to send an invoice and it worked fine but i did have to change the password for it a few days later and now it wont let me update it in quickbooks. I also cant add any other gmail. I get a message saying my default browser doesnt support webmail authorization but i did not change any settings. We host our quickbooks in right networks and im unsure if the problem lies in quickbooks or right networks. I deleted and tried to add the gmail again with and without the enhanced security and it still wont send forms. I also called support and didnt get anywhere and i think the guy hung up on me when he ran out of ideas. Also when i logged into quickbooks yesterday it said it needed to update my company file so i hit ok. That could be the issue too. A glitch in the update? Thanks in advance.

8 Comments 8
jamespaul
Moderator

My gmail wont send forms....says my default browser doesnt support webmail authorization.

Hello, ewright12.

 

We didn't have any reported issues regarding the current and last update when sending forms. I appreciate doing the steps and taking the time to contact our support person. Being hung up on is not what we want to happen. I'd like to make it up to you here by helping you fix this. 

 

You might've already tried this when you called in, but have you checked the settings in your invoicing Gmail account? If not, check to see if there are options where the system prevents you from using any third-party connections. 

 

Good work on updating the company file. It's one way to avoid issues when using the program. Another thing to look out for is the Internet Explorer settings. QuickBooks uses it to access the internet to send your forms. In this case, you'll want to set Internet Explorer as your default browser. 

 

Here's how: 

 

  1. Open Internet Explorer and click the small gear icon.
  2. Choose Internet Options.
  3. Go to the Programs tab.
  4. Under Default Web Browser, click the Make Default button.
  5. Click OK.

 

IE1.PNG

 

If you still can't send your forms, let's use the QuickBooks Tool Hub utility to fix this. Check this article for the full steps and details: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.

 

After fixing the issue, do you need help managing other customers and their transactions? Check out our customer-related articles for QuickBooks Desktop. 

 

The Community is always open to answer your questions for QuickBooks Desktop. Just post another topic here and I'll get back to you as soon as possible. 

Marg1980
Level 1

My gmail wont send forms....says my default browser doesnt support webmail authorization.

I have the same issue with my Gmail will not send forms because my default browser doesn't support the webmail authorization.  I use Right Networks but have Chrome as my browser.

Any thoughts on how to correct this in Chrome as apposed the Internet Explorer

 

Thanks

Marg1980
Level 1

My gmail wont send forms....says my default browser doesnt support webmail authorization.

I am having same problem when I am trying to send forms-

Your default browser doesn't seem to support the webmail authorization

I am also using Right Networks but Chrome is my default not Internet Explorer

Have any hints on how to correct this?

 

Thanks

JonpriL
Moderator

My gmail wont send forms....says my default browser doesnt support webmail authorization.

Hello @Marg1980,

 

As part of Google's privacy policy, any app accessing its data needs to reauthorize the connection to be able to use its function without receiving any errors. Let me walk you through the steps on how to accomplish this.

 

But before we begin, let's first consider downloading and installing the latest released version of QuickBooks. That said, here's how you can reauthorize QuickBooks connection with Gmail

 

  1. Open any transaction or report in QuickBooks.
  2. Select Email.
  3. Click Send.
  4. Enter and log in with your Intuit credentials.
  5. Select Continue.
  6. Click Allow.

 

Once done, you can go ahead and get back to connect your Gmail account to QuickBooks: You can read this article to learn more about the steps: Connect your email to QuickBooks Desktop.

 

On top of that, I've also included this reference helpful with the resources needed so you can keep the security of your account up-to-date: Account management gathers topics for your Intuit Account.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Take care and stay safe!

Marg1980
Level 1

My gmail wont send forms....says my default browser doesnt support webmail authorization.

I went as far as hitting send and receive the same message

Your default browser doesn't seem to support the webmail authorization

The previous reply dealt with Internet Explorer 

I use Chrome and Right Networks

 

Marg1980
Level 1

My gmail wont send forms....says my default browser doesnt support webmail authorization.

I followed the instruction to the point of hitting send and

received the message  Your default browser doesn't seems to support the webmail authorization

 

I use Right Networks and my default browser is Chrome not Internet Explorer as in the above question

 

Do you have a fix for using Chrome and Right Networks?

 

Thanks

Marg1980
Level 1

My gmail wont send forms....says my default browser doesnt support webmail authorization.

I also have recently installed the latest version of Enterprise 

MariaSoledadG
QuickBooks Team

My gmail wont send forms....says my default browser doesnt support webmail authorization.

Let's make sure to fix this so you'll be able to send forms, Marg1980.

 

You'll want to open your online email service and review your settings and filter preferences. Sometimes, this blocks your email from QuickBooks. To do this, follow the process provided below: 

  1. Follow the steps to enable access for less secure apps.
  2. You can also set access preferences for specific apps, like QuickBooks.
  3. Go back into QuickBooks and email yourself a test transaction.

If you still can't send emails, you can turn off the 2-Step Verification feature for your Gmail account. This turns it off for all apps, not just QuickBooks. Once done, check if your antivirus software is blocking the connection. For more information on allowing port exceptions with your antivirus provider, go through this article for more information: Fix webmail password issues in QuickBooks Desktop.

 

For your reference, please check this out for more information about performance issues in QuickBooks: Resolve QuickBooks Desktop performance issues: Manage your data file.

 

Keep me posted if you need anything else about sending forms. I'm always right here to further assist you.

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