Not able to save a new user created

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@Kristine Mae wrote:

Let me help you get around with your concern, DanielSato.

 

QuickBooks Online has usage limits. It affects how many users you can add to your account. If you're using the Essentials version, you can only add three users. While in the Plus version, you can have five. If you've exceeded the number of users, you're unable to add more. It can be the reason why you're unable to save them. You'll have to manage them. First, check if you need to keep the other users. If not, then you can remove them. However, if you still want them to access your account and you need to add more, you'll want to visit our website and upgrade to another version to increase the limit.

 

Although if you haven't exceeded the limit yet, it could be you're encountering some browser hiccups. It can also be one of the reasons why you're unable to save a new user. We'll try a few steps to fix it.

 

Let's start with opening QuickBooks Online through an incognito window. It's the best place to isolate web issues. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to add a new user using the private browsing session, go back to your regular browser and clear its cache. We always advise our users to delete them periodically. It prevents and fixes web issues.

 

Moreover, you can use a different web browser. It could be the browser you're using has issues with our program.

 

Let me also add the reference on how to add, delete, or change user access to better guide you.

 

Feel free to click the Reply button if you need more help with this. We'll get back to you as soon as we can. 

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Let's make sure you'll be able to save the user you've created, care-lizzom-com.

Usage limits are the maximum number of things in QuickBooks Online that you can have at one time. These are accounts and users. Depending on your subscription, you have a specific usage limit. You'll want to check how many users you've already added to make sure that the user doesn't exceed the limit. If not and you're still unable to add a user, I recommend reaching out to our support team to investigate further. This way, they'll be able to double-check if there are other users who are also experiencing the same thing. They have the tools to pull up your account in a more secure environment. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern. 
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Furthermore, billable users are determined by the subscription that you're using. You may want to consider upgrading your subscription so you can add more users to your account. I've added this article for your reference: Upgrade or Downgrade Your QuickBooks Online Subscription.

Reach out to us if there's anything else you need about adding a user. Remember, we're always here to help you anytime.