On my login screen there are two companies. One of them is bogus (from a trial). If I click on this bogus company, I can't login to it. How do I remove it ?

Hi there, @inpr.

Thanks for reaching out to the Community for support. 

At this time, we can only manually delete companies that are less than 60 days old. If it's past 60 days old, we'll have to cancel it. Then, after a year of being inactive, the system will automatically delete the file.

Since you're having some issues logging into that company, I recommend resetting the password. This way, you can gain access and cancel it. Check out the link I've included below to reset your password. 

• Reset your password for QuickBooks Online

Once you've reset your password, you can use the steps I've included below to cancel/manually delete the account. 

To manually delete a less than 60 day old account: 

You'll need to change the last word of the accounts' URL to purgecompany. Here's an example:

From this: https://c43.qbo.intuit.com/app/homepage 

To this: https://c43.qbo.intuit.com/app/purgecompany

To cancel the account:

1. Click the Gear icon, and then select Account and Settings.
2. Go to the Billing & Subscription tab.
3. Click Cancel on the QuickBooks section.

I also wanted to mention that some of our users have changed the admin user for the account they don't wish to see listed any longer. They do this by creating a dummy email, and using it for the dummy admin user on that account. Please know that you must be the master admin to this. 

Here are a few help articles about removing companies for future references:

• Cancel your QuickBooks Online subscription
• Delete your data and start over in QuickBooks Online
• Change the primary user in QuickBooks Online

Please don't hesitate to let me know if you have any questions or concerns. Take care! 

Thank you for your reply. This company is more than 60 days old.

I am able to login but I then have a screen with 'Select a company' and two companies listed. When I click on the first one (which is bogus), I get a message "You don’t have access to this company" although I am the admin.