I'm here to help so your user can successfully log in to the account, Benjamin.
Did they try using the verification code you received? Were there any error messages or prompts?
If the provided code doesn't work, you can suggest using another supported browser to log in and troubleshoot the issue.
Sometimes, such unusual circumstances are caused by browser-related matters. If the system generates a valid code, they can try clearing the cache of their main browser to resolve the situation.
Otherwise, you'll want to contact our support team. Our experts can check it further and help find solutions.
You can refer to this article for more resolutions to sign-in issues: Why can't I sign in to my account?
Additionally, here's how to manage your user's role and limit their access to specific tasks.
If you have other questions or concerns, reach out anytime. We're here to assist you.
