QBO 2FA does not work. I tried SMS many times. I never receive the code. I tried email many times. I never receive the code. What's happening?

Hello there, gbacareza,

I haven't gotten about being unable to receive a verification code when logging in to your QBO account.

You can log in to your account by using other supported browsers to isolate the issue. If you're still unable to receive a code, let's disable this Two-Step Authentication. This way, you'll be able to access your account. 

To do so, please follow the steps below:

1. Log in to the Intuit Online Account management portal.
2. Navigate to the Security tab.
3. Click Turn Off to expand the Two-step verification section.
4. Select Turn Off.
5. Enter the one-time pass code you received, click Continue.

If you want to turn on this process, check this out: How do I enable or disable the opt-in two-step verification? This portal lets you change the user ID, password, phone, and email address associated on file as well.

Also, I suggest contacting our QuickBooks Online Care Team so they can verify and investigate why you're unable to receive a code.

Here's how to get in touch with them:

1. Select Help (?) at the top right.
2. Select Contact Us to connect with a live support agent.

Please update this post on how everything goes and I'll get back to you.

I have already disabled 2FA. But even with just phone verification, I am not receiving SMS. Why why why?

Just to make sure, Are you using QBO US version and have registered a US mobile number?

Hi there, @gbacareza.

Before you can confirm that the Two-step verification has already been disabled, a prompt for a verification code will appear on the first verification. I can see that it doesn’t coincide with the process, so to avoid this odd behavior, let us try to check if it is a browser-related issue.
 
Here's how:
 
First, we have to try a private browser to lessen the amount of data collected by websites. Check the shortcuts below:
 
Google Chrome= Press Ctrl + Shift + N keys on your keyboard.
Firefox or Internet Explorer= Press Ctrl + Shift + P keys on your keyboard.
Safari= Press Control + Option + P keys on your keyboard.
 
Then, if you can now receive an email or text confirmation, you can go back to your regular browser and clear the cache to avoid the error again. However, if that behavior still exists, I recommend using another browser to get this fixed.
 
Lastly, if you still found the same issue in other browsers, I recommend reaching our Customer Support Team. They can perform a screen sharing to see the exact prompt and investigate further.
 
Should you have further concerns. Don’t hesitate to drop a comment below. I’ll get back to you. Have a good one.

I tried to go to http://accounts.intuit.com/ using incognito and private windows as you have recommended and I get this error:

An error occurred while processing your request.
Reference #97.66086a7c.[removed].3ab80bdb

in both Chrome and Safari

There is no security tab. There's not even a facility to disable 2FA. There's a User Profile tab where you can enter and verify your mobile phone. I will attach steps and screenshots describing my experience because it seems we are not on the same page. Thanks.

Thank you for the response, @gbacareza.

I see that you're getting the same problem and did the troubleshooting steps that @MarsStephanieL provided above. I recommend contacting our customer support team to check your login credentials.

Here’s how to connect with our customer support team:

1. Go to the Help menu at the upper right.
2. Click the Contact Us button.
3. Enter your concern.
4. Click Let’s talk.
5. Select to Get a callback and type in your contact info.
6. Hit Confirm my call.

Feel free to visit this link for articles that may help you in the feature: Helpful articles in QuickBooks.

If you have any other questions, let us know. You’re always welcome to post here in the Community. Have a good day.

I tried all that and everything ok except when I get to Step 5. I do not see "Get a Callback."

I only get Ask the community or Email us

see screenshot

We appreciate your patience, @gbacareza.
 

To connect our Customer Support team, please contact them from 7 AM until 4 PM from Monday to Friday to ensure the “Get a callback option” will appear.
 

I attached a screenshot below for your visual reference:

Let me share this article for your reference moving forward so you can contact us at a time convenient to you: Support hours and types.

You can hit the Reply button below if you need anything else. I’m always here to help you out.

I will try it on those appropriate times and see if it works.

QBO support is like a maze that is so difficult to navigate.