QuickBooks worst program ever

I can see the effort and time you exhaust to update your payroll bank account, @mark33. I want to ensure this is taken care of and help you from there.

You'll have to make sure that you comply with all the requirements in the form send it back to our Customer Support Team. That way, they can immediately process the update of your account and send the completed form via Intuit File Exchange.

To get started, make sure to Gather your bank account info, principal office address, and payroll PIN:

1. Get your bank info. You can find your bank name, routing number, and account number on a check. (However, don't use the routing number from deposit slips).
2. You may be asked for your principal officer’s physical address. This can't be a P.O. Box. As a licensed money transmitter, Intuit Payments must comply with legal requirements, applicable laws, and regulations.
3. Get the Payroll PIN you use for sending your payroll to Intuit.

Once done, you can now set up your bank account in your chart of accounts. For complete steps checkout this article: Change your payroll bank account. Then choose QuickBooks Desktop Payroll.

Also, make sure to update your QuickBooks Desktop software to the latest release. This way, we can guarantee the program is equipped with the newest features and fixes. See this article for more details: Get the latest QuickBooks Desktop release.

For more tips about handling your QuickBooks and payroll accounts, you can open these articles. From there, you can review user ID access, charges, update your payment method, change a credit card, as well as update billing information and email addresses:

• Change, manage, or update your Intuit account with CAMPs
• Set up your company payroll for direct deposit
• Verify your Principal Officer and Business Identity for Payroll or Payments Accounts

Please know that I'm determined to get this resolved. Please keep us updated on your progress in updating the information. Have a good one, @mark33.

The best way to help me is to clear the bogus names that showed up and add my name and email when I called. Then I would not have to take all the time to fill out the paper. Send to client for signature and received back and email to you. Just enter the my information so I can change it online!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is absolutely the worst software I've ever used, I found a chat feature that terminated before the agent could respond to my issue. I cannot find the chat feature on the site anymore, it's like they knew there was an issue so they just made it invisible to me so that they don't have to spend time actually helping me. My tax documents are locked in this software and I get repeated error messages that this is an issue on their end. I have to file my gd taxes, I can't just wait until whenever the system wants to allow me to access my own documents. 

I appreciate you for bringing this to our attention, Lauren. I wish you didn't have to encounter these challenges when using QuickBooks Desktop (QBDT). Don't worry. I'm here to work with you so we can get around these issues and get back to your business seamlessly.

Before that, may I ask for the specific error messages you received when accessing your tax documents in QBDT? Also, could you please specify which tax forms you're trying to file? This way, we're able to determine the root of the issue and offer you a suitable fix. Any extra information you can provide would be appreciated, and you're welcome to share any screenshots as well.

Furthermore, our software developers are constantly updating the system, which causes changes in the user interface. These are necessary to keep QBDT running in a dynamic work environment and to fix system bugs. Don't worry. The option to reach out to our chat support is still accessible in QBDT.

Here's how:

1. On your QBDT account, go to Help and select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Provide a brief description of your concern, and select Continue.
4. Log in to your Intuit account, click Continue, then Continue with my account.
5. Enter the single-use code you received in your email, and select Continue.
6. Select Chat with us.

Furthermore, it's never too early to start planning your payroll. If you want to close your books from the previous year and start preparing for the new one, here's an article to help you: Year-end guide for QuickBooks Desktop.

Please don't hesitate to drop by the Community if you have further concerns about filing your taxes. We're always around to help. Keep safe!

I had this problem before with them also. I just changed my password and everything all of a sudden worked. 

Hi LaurenIsAnnoyed - I must agree. We are seeking other solutions. It is apparent that QBO is wanting to be more of a storefront for other apps they can profit from. The site is a COMPLETE TRAINWRECK! It is making my decision to move based on all the other deficiencies far easier.