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Verify the business identity for QuickBooks Online Payroll, QuickBooks Desktop Payroll, and QuickBooks Payments
Learn how to verify your principal officer and business identity so you can process payments or use our payroll services with QuickBooks.
When you sign up for Intuit QuickBooks Workforce or QuickBooks Desktop Payroll or QuickBooks Payments, sometimes we need to reach out to verify some more of your info.
Federal regulations require us to verify the identity of the principal officer and the business when you use our payments and payroll services. See our merchant agreements for Payments and Payroll for more details.
Here are some answers to common questions about how to finish your verification so you can continue to use our payments or payroll services.
How we'll contact you to verify your info
When you set up your new QuickBooks Payments or Intuit QuickBooks Workforce, we need to verify the principal officer and business info you entered. If we can't, we’ll request additional info by phone or email request.
Actions you'll need to do
Respond to the email message
Review the email message you receive from qbo@intuit.com or AccountValidation@intuit.com.
Gather the documents we request. If you have paper copies, you can take photos of them with your phone. Make sure they're high-quality and clear enough to read.
Before the deadline, follow the instructions in the email message to upload or send your documents.
Add information to an open case
You can also provide information and documents directly in your product.
Sign in to your account.
Select Settings, then Resolution Center.
Find your open case, then select it.
If there are documents requested, select the info request box.
Select +Add document, attach the file, then select Open. Repeat this step if we're requesting multiple documents.
Important: We won't review your case until all info and documents are provided.
If there are additional questions, enter your response in the text field.
Once you're done, the status will change to In Review.
Once we receive your documents, we'll review your case within 2 business days. We’ll send you an email as soon as it’s complete.
In the meantime, you can continue to process payments and use our payroll services.
| Important: Make sure you respond by the deadline in your email to avoid interruption or termination of your payments or payroll service. |
If you don’t respond by the deadline
QuickBooks Payments
After the deadline, we'll cancel your service. You’ll have to sign up for QuickBooks Payments again.
Intuit QuickBooks Workforce or QuickBooks Desktop Payroll
After the deadline, you can't use direct deposit and tax payment services. You can pay employees with paper checks and make any tax payments on your own.
To use direct deposit and tax payment services again, contact us.
If you don’t provide the documents we request
QuickBooks Payments
We'll close your QuickBooks Payments account the date we list on the first email you get.
Intuit QuickBooks Workforce or QuickBooks Desktop Payroll
Your Intuit QuickBooks Workforce or QuickBooks Desktop Payroll account will stay open. We'll disable your direct deposit and tax payment services. You can pay your employees with paper checks and make tax payments on your own.
Use QuickBooks Payments or Intuit QuickBooks Workforce services
Now that your verification is complete, learn how to use QuickBooks Payments or Intuit QuickBooks Workforce.
Disclaimer: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services.
Frequently asked questions
Can I reopen a closed case in the Resolution Center?
Yes, you can reopen a closed case to provide additional information.
Sign in to your account.
Select Settings, then Resolution center.
Go to Closed cases, find the case you want to reopen, then select Reopen.
In the box that appears, enter why you're reopening the case.
Select Submit.
Your case is reopened and an expert will be notified. You can still add more information using Add information or Share an update.
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