A while back LiveOak bank changed their login, ever since i can't loging in with QB online.

Have you tried open your QBO account on private/incognito browser?

Hi there, kedkin.

I can share some steps so you're able to log in to your account.

To be clear, you're having issues login into your QuickBooks Online account or your LiveOak bank account within QuickBooks? If it's about your bank, did you receive any error warnings when logging into your bank account in QBO? Since you've said that the LiveOak bank credential has recently changed, it's possible that QuickBooks still holds your old information.

Let's make sure your QuickBooks Online sign-in information is current. I'll show you how to do it.

1. Go to the Banking or Transactions menu.
2. Select Banking.
3. Locate the LiveOak bank.
4. Click the pencil icon, then choose Edit sign-in info.
5. Make sure to enter the most recent credential instead of allowing the browser to auto-fill your login credentials.
6. Once done, hit Update.

If you're having trouble logging in to your QuickBooks Online account, try opening your account in an incognito window and ensure to enter your QBO credential. This is a good place to determine whether the browser is malfunctioning. Here are the shortcut keys:

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

You can also use one of the supported browsers to isolate this even further.

Additionally, I've included the following article to help you in reviewing your downloaded bank transactions and assigning them to the appropriate accounts in QuickBooks Online: Categorize and Match Online Bank Transactions.

If you need further help with banking, please leave a comment below. I'll be here to help you.

Encountering the same issue. It has nothing to do with logging into QuickBooks Online. It's connecting QuickBooks Online to Live Oak Bank. After the first attempt, the error is:

That didn’t work. Try signing in again. (103)

And after attempting twice, the error message shown is:

Hmmm, that still didn’t work. (103)

This seems to be directly related to their new banking system. I even tried linking from scratch with a new account in QuickBooks, but was not able to connect.

Let's get rid of this error, eclev91.

The banking error 103 means the user ID or password is incorrect for the bank account you’re trying to connect. This can be fixed by following the steps outlined below:

Let's start by confirming your sign-in info. Do this by opening a new window in your web browser and go directly to your bank’s website.

Once you’re sure about your user ID and password, turn on the third-party access if your bank requires it. On your bank’s website, check if your bank has this requirement. If so, follow your bank’s instructions to turn it on.

Next is to sign in to your bank account in QBO. I'll show the steps below:

1. From the left menu, select Banking.
2. Select the bank or credit card account you need to update.
3. Choose Edit.
4. Select Edit account info.
   
5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
7. Click Update.
   
   

Here's an article for more information on how to deal with Error 103: Fix bank error 103.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks. 

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

@eclev91 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online/QBSE, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

I have verified my login information for Live Oak Bank is correct and I can log in successfully to their online banking platform. The issue seems to lie with QuickBooks.

I appreciate you for letting us know the result after calling your bank, eclev91.

I will make sure that you can successfully access online banking in QuickBooks.You can simply disconnect the account if it was connected online.

Here's how:

1. Go to the Banking menu. Then select the Banking tab.
2. Tap the tile for the bank account.
3. Click on the pencil ✎ icon, then select Edit account info.
4. Press the Disconnect this account on save checkbox. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
5. Hit Save and Close.

Once done, you can now connect the account again.

1. Go to the Banking menu.
2. Choose the Banking tab.
3. Hit Connect Account on the landing page if this is your first time connecting. Or Add account or Link account if you've already created one.
4. Search for your bank. 
5. Select Continue. Enter the username and password you use for your bank's website in the window.
6. Follow the onscreen steps to connect. Your bank may require additional security checks. It may take a few minutes to connect.
7. Choose the bank account that you want to connect.
8. Then click Connect.

However, if the problem persists, I still suggest getting in touch with our Online Banking Team so they can further investigate your concern and help you fix this.

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Feel free to comment down below if you have any other concerns or questions about banking. I'm always glad to help in any way I can.

I already tried adding the account as a brand new account, but that failed with the messages I left before (error 103). I also tried using the bank "Live Oak Bank - new Business Login", which gave this error:

Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

Gonna be honest, the support channel is always a huge pain. I'll consider it, but given I'm not the only person to report this, I have to think there's simply an issue with connecting to Live Oak Bank since they updated their online banking platform, and QuickBooks hasn't updated their end yet.

Live Oak Bank not only doesn’t connect in QBO, but the connect is broken in Mint too and has been since August. There’s a support article about it on the Mint side: https://help.mint.com/Known-Issues/2378950391/Live-Oak-Bank-Account-Login-Error-103-9-22-2021.htm

Why can’t Intuit get its act together and fix this? 

I wanted to add my name to this as well. I can confirm that my login details for Live Oak Bank are correct. When connecting via Mint, I get the exact same (103) error messages. The suggested fixes in this thread do not work. My credentials are correct and I still cannot sync on Mint.

Thanks for letting us know here in the QuickBooks Community, @mcclane.

I know this won't be easy on your side. Currently, this is a known issue with Mint. I suggest contacting their Care Support team so they can email you in time with the updates. You can visit their Community site about this: Live Oak Bank - Account Login Error 103. Then scroll down a bit to click the Live chat icon.

Also, you can visit our Help site anytime to view other related articles about banking and troubleshoot connection error codes: Find Help With Bank Feeds.

Please let us know if you have additional questions or concerns about bank connections and fixes. Anytime I'll jump in to help. Take care always.

I can't connect my Live Oak bank account either. The username and password work just fine if I go to the Live Oak site, but I keep getting the logon error in Quickbooks. This effectively makes my Quickbooks subscription worthless as all I'm trying to do is pay myself out of my Live Oak account.

Thanks for reaching out to the Community. @stevelenard

I recognize this isn't going to be easy for you. This is currently a known bug with Mint. I recommend contacting their  Care Support service so that you can receive timely updates via email or click for Live Chat icon.

Some banks, including QuickBooks Online, require your permission to connect your account to another provider. Check with your bank's website to see if they have this requirement. If this is the case, turn it on according to your bank's instructions.

For additional information on how to cope see this article:  Error 103.

I appreciate your patience. We will keep you posted once the concern is solve. Thank you and have a great day!

It's not a "Mint" problem, it's an "Intuit" problem, so an update should be posted here when fixed. Given QuickBooks is a paid tool rather than a free tool like Mint, it seems like this should be a priority for being fixed across the Intuit network.

I have the same exact issue with QuickBooks Online not signing into a Live Oak Bank account.  Waiting on a fix...

Thank You!

When I try to connect my LiveOak account for the first time, I get a passcode sent to my mobile phone from LiveOak as double verification of my account credentials, but Quickbooks doesn't have a way for me to enter that passcode and then I get an error message within Quickbooks that it could not connect/login.  So it seems to me that Live Oak is requiring the multi-factor authentication as part of the API for the login process, but Quickbooks doesn't have a way to resolve that.  Either way, Live Oak cannot be connected to Quickbooks.  Usually for API logins, the multi-factor authentication does not apply, so this either appears to be an issue on how LiveOak set up their API requirements, or Quickbooks is not sending something to Live Oak correctly for them to recognize it as an API login.

Either way, this is incredibly stupid to be going on for this long without resolution - as it should be something easily remedied.  I'm also going to report this via Live Oak support, and one can only hope that there will be some traction on this issue.

Thanks for sharing this feedback with the QuickBooks Community, Larisa.

I wanted to make sure you get the resolution you need with your LiveOak integration. For API concerns, we have a separate forum called Intuit developers who is specialized for this process. You can get answers to some post related to QuickBooks integrations with the third-party applications and other online services.

Please check out this link: https://developer.intuit.com/app/developer/homepage. Then, click the Get started button.

Message me again if you have other questions with QuickBooks. I'm always right here to help. Take care and have a good day.

Is there a fix for this yet? I have not been able to connect Live Oak bank for a few months now. Now I get a authorization code after attempting to connect QB to Live Oak but there is nowhere to enter it. How long does it really take to resolve this issue that has been brought up time and time again?

Thanks for checking out the Community space, hhhhhh1.

I'm here to share additional information about how bank feeds work.

When you connect your bank account, your bank may require additional security to help protect your data. There are certain types of authentication procedures that QuickBooks Online is unable to support.

That said, I'd recommend coordinating with Live Oak Bank. This way, they'll be able to pull up your account and check if they temporarily disable this feature for you or find another way to verify your account.

In the meantime, you'll want to consider manually uploading your bank transaction into your QBO company.

Additionally, here are some articles that you can browse to help manage your online banking transactions and reconcile your bank accounts:

• Categorize and match online bank transactions

• Reconcile an account

Keep on posting here if you have any other questions or follow-up questions. I'll respond as soon as we can.

It really is frustrating how long this fix is taking. Clearly you have a lot of customers that want this connection back... it's not that hard to fix. 

It would be nice if the QB team stopped pretending this wasn't in their control. Statements like "that said, I'd recommend coordinating with Live Oak Bank" really indicate an attitude that they don't think this is important.

Going on 6 months now with no fix for the connection to Live Oak. That is just since I started trying to connect. Probably has been a issue for longer I am sure.

Don't worry though, they keep telling me it's a priority and their top team is on it.  .........yeah

I'll also throw my hat into the ring, as I'm also having a connection problem between QBO and Live Oak Bank. Each time QBO attempts to download new transactions from Live Oak Bank, the bank apparently sends a new six digit verification code to my phone that I then need to input into QBO to finish downloading transactions. As another user posted, usually when QBO integrates with a bank's API, 2-step verification is not required because of this exact problem – it requires too many steps for me, the user. Transactions should just always download once we make the connection to the bank. This works for my other accounts with Chase, M&T, and Capital One, and should work this way with Live Oak Bank as well. Having to input a new verification code each time I need to download new transactions is a terrible user experience.

To make matters worse, QBO sometimes tries to download transactions in the background, not just when I click the "Update" button in my Transactions tab. Each time it tries, I get a new verification number from Live Oak Bank sent to my phone. So I've been moving through my life when I'll get a random text from Live Oak Bank. I'm never sure if someone is trying to hack my account or if it's QBO trying to randomly download new transactions.

And to make matters even even worse, if I ignore the text and don't immediately log into QBO to verify the connection (again), QBO will eventually lock me out of my Live Oak Bank account due to too many attempts. The first time this happened I needed to reset my password with Live Oak Bank.

Basically, the connection between QBO and Live Oak Bank is poor at best and outright broken at worst. It asks for a verification code each time, which is either a pain for me, or outright locks me out of my bank account if I ignore it. This should be fixed NOW!!!

Follow-up to my previous post...

In addition to the connection issues mentioned above, I also noticed that – even if I do verify and connect to Live Oak Bank – the transactions don't download. The balance updates correctly, but no transactions are listed for me to categorize.

I called Live Oak Bank to see what's what and spoke with Grace, who told me "We do not integrate with QuickBooks at this time, but we do have plans in the future. I don't have an ETA for you right now."

Considering others have waited months and months for this integration to work, I'd assume this isn't happening anytime soon. TL;DR: if you want QBO integration for your bank account, move your money elsewhere.