Account Management

Forum|Forum|2 years ago
June 27, 2024
15 replies
68 views

I can't get my products in CAMPS. 4 reps and nothing. I spent $1,200 yesterday on the PAP bundle and I have nothing.

QuickBooks Accountant Desktop

Best answer by mikecpa1

My interest is getting this cleared up and working, not a band aid approach. I'm not going to accept this from Intuit and it needs to be cleared up. Thank you again.

It’s been completely resolved with an excellent rep. The long and short is that they had in their own recognizance set up a new username and used an old email address that I hadn’t been using that they had and all the products are now in that account.

4Gal

Level 5

How did you purchase your new QB Desktop 2024 Accountant Plus?

Did you receive any emails from Intuit?

mikecpa1Author

Bought over the phone. I may have received some emails. I’m not a first time user I’ve had QuickBooks for many years. None of my products are in Camps and I can’t find the new products either. Why can’t access products from 23 and 22 besides the new one I purchased? I select it and it spins for 2 seconds and goes dead. What is up?

Clark_B

QuickBooks Team

Allow me to chime in and provide information, @mikecpa1. I appreciate your efforts in addressing the issue with the products in CAMPs.

I understand the value of your time and the importance of the product you recently purchased. Please know that we are going to escalate your case to our Next Level Help team, who will review your comments and recent support cases. You can expect to be contacted by them within 1-2 business days.

For future reference, you can check this article to learn how you can manage your QuickBooks Desktop subscriptions and services.

In the meantime, please feel free to reach out in the Community forums if there's anything else comes up, @mikecpa1.

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