Account Management

How did you purchase your new QB Desktop 2024 Accountant Plus?

Did you receive any emails from Intuit?

Bought over the phone. I may have received some emails. I’m not a first time user I’ve had QuickBooks for many years. None of my products are in Camps and I can’t find the new products either. Why can’t access products from 23 and 22 besides the new one I purchased? I select it and it spins for 2 seconds and goes dead. What is up? 

BTW, support from the Camps site, isn't even calling back now when that option is selected. What is going on?

Try this tool to receive a summary of your license code via email.

https://emaillicense.quickbooks.com/app/qbdt/licensenumber

If you can't find a new license for QBD 2024 Accountant Plus, it means Intuit salesperson didn't process your order. You can ask your bank to cancel the order. Then you can purchase a new license through a partner.

You're not answering my question and this is getting old. Where are my products in my account. I bought this legitmately and I do have my email. I can't access other QB software prior to 2024. ANSWER THAT QUESTION!!!

Do not be mad at me! I just shared my knowledge for your benefit. I'm just a member of the community like you

My apology. I thought you were with Intuit. They keep disconnecting chats, calls and all else but when it comes to getting your money they’re Experts. 7 reps and 2 days. 

As you can see, as of now there is no support team willing to respond to your posts. Have you done what I recommended before?

My interest is getting this cleared up and working, not a band aid approach. I'm not going to accept this from Intuit and it needs to be cleared up. Thank you again. 

Allow me to chime in and provide information, @mikecpa1.  I appreciate your efforts in addressing the issue with the products in CAMPs.

I understand the value of your time and the importance of the product you recently purchased. Please know that we are going to escalate your case to our Next Level Help team, who will review your comments and recent support cases. You can expect to be contacted by them within 1-2 business days.

For future reference, you can check this article to learn how you can manage your QuickBooks Desktop subscriptions and services.

In the meantime, please feel free to reach out in the Community forums if there's anything else comes up, @mikecpa1.

My only takeaway is that I spent 2 days and 7 reps to get it done. I was disconnected in all the chats. The live call used Glance and said oh….Camps doesn’t work some times. There today found the username and old email that I’ve never used ever in Intuit. By the way using this product since 1988. . Thanks for your reply. 

I need help with my account I sent 70 last week in the office and on the phone with management. My account was approved now all of a sudden I go to send an invoice and there’s something wrong with my banking part through QuickBooks. Something wrong with my merchant through QuickBooks. I run everything through QuickBooks. I can’t have this happen where is management is there management? Is there a case manager what is going on? I need help with my account and to get it working. I have an Invoices to send. , what is going on I need help with my account and to get it working. I have invoices to send my company it is at a standstill. 

I recognize the importance of having your QuickBooks account functioning smoothly for your business operations, @BTRUE LLC. Your concern is valid, so allow me to directly route you to the appropriate support team that can help you resolve this.

To begin with, please check your email for any messages from QuickBooks about the issues you're having. QuickBooks sends alerts when there are problems with payment processing. These alerts include details about the issue and instructions on how to fix it.

If you find no relevant emails, I encourage you to contact our QuickBooks Payments Support team. Our representatives have the expertise and tools necessary to thoroughly investigate any irregularities in your account, particularly related to difficulties in managing invoices. Here's how you can reach our live team:

1. Navigate to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
   
   
4. Sign in to your Intuit account select Continue and then Continue with my account.
5. Select to Chat with us.

For support availability, please see this page: Contact Payments Support.

Also, you can read these helpful articles to learn more about processing customer-based payments:

• Record an invoice payment
• Take and process payments in QuickBooks Desktop

Furthermore, you can generate summaries of customer invoices, payments, credits, and balances associated with the parent and the sub-customer moving forward: Create and send customer statements in QuickBooks Desktop.

Please let us know how it goes in the comment section below, @BTRUE LLC. If you have further questions about managing your invoice and Payments account in QuickBooks, please feel free to come back to this thread. I'll be around to help out.

@BTRUE LLC 

Are you using QB Desktop?

Can you access CAMPS and find your license code there?