Account Management

Forum|Forum|2 years ago
June 27, 2024
15 replies
37 views

I can't get my products in CAMPS. 4 reps and nothing. I spent $1,200 yesterday on the PAP bundle and I have nothing.

QuickBooks Accountant Desktop

Best answer by mikecpa1

My interest is getting this cleared up and working, not a band aid approach. I'm not going to accept this from Intuit and it needs to be cleared up. Thank you again.

It’s been completely resolved with an excellent rep. The long and short is that they had in their own recognizance set up a new username and used an old email address that I hadn’t been using that they had and all the products are now in that account.

4Gal

Level 5

How did you purchase your new QB Desktop 2024 Accountant Plus?

Did you receive any emails from Intuit?

mikecpa1Author

Bought over the phone. I may have received some emails. I’m not a first time user I’ve had QuickBooks for many years. None of my products are in Camps and I can’t find the new products either. Why can’t access products from 23 and 22 besides the new one I purchased? I select it and it spins for 2 seconds and goes dead. What is up?

mikecpa1Author

Try this tool to receive a summary of your license code via email.

https://emaillicense.quickbooks.com/app/qbdt/licensenumber

If you can't find a new license for QBD 2024 Accountant Plus, it means Intuit salesperson didn't process your order. You can ask your bank to cancel the order. Then you can purchase a new license through a partner.

You're not answering my question and this is getting old. Where are my products in my account. I bought this legitmately and I do have my email. I can't access other QB software prior to 2024. ANSWER THAT QUESTION!!!

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