Anyone having trouble logging on the mobile app? mines take 10 mins to log in and when closing. does the same thing over and over. tried from multiple mobile devices

Welcome to the Community, Prive.

I'm here to share some information about the QuickBooks Online mobile app.

It's possible that you've encountered this issue due to a delay in the mobile system. Let's perform some troubleshooting steps to fix the performance issue.

Here's how:

For Android:

1. Go to your device's Settings and select Apps (varies by device).
2. Choose the QuickBooks app from the list, and then pick Storage.
3. Finally, hit clear data.

For IOS:

1. Go to your device's Settings and select Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space.
3. To free up the storage without deleting the documents and data for the app, select the Offload App.

Lastly, if the above steps don't work, we'll have to uninstall and reinstall the QBO application. 

Furthermore, if you want to compare the mobile app features with other mobile devices, you can check this article: Compare mobile app features.

You can always ask your question here by hitting the Reply button or starting a new thread. I'll be around to lend a hand.

Hi there.tried all this. Still didn’t work. I deleted a ton of apps and have a lot of storage on phone. It’s weird as when I get to log online. When I try to save anything. It will just have the spinning thing. Consistently freeezes like that. QBO has done something like this to me couple of years ago. It was difficult to sign in but when I closed all the background pages. It worked. 
this time I’m not sure what is going on at all, it’s been 3 days. I can’t stay logged in nor do anything on once I’m logged in. 

Tried everything. Still doesn’t work

Also does this when trying to save an invoice. Just stuck in refresh page. This is after taking about 5-10 mins to login

Thank you for following up, Prive. I appreciate the time and effort you put into resolving the behavior you're experiencing. Let me provide additional solutions to log in to your QuickBooks Online (QBO) smoothly.

Clearing your app's data or uninstalling and reinstalling QuickBooks can help you run the application faster. Since the issue persists, can you specify your mobile device? Is it an Android or an iOS? Also, does the system freeze only when saving an invoice or also with other entries? This way, I'll be able to gather enough resources and provide you with the right amount of information.

On the other hand, your internet connection may affect this problem. Ensure to have a strong wifi or data connection to optimize your experience. Confirm the bandwidth/speed of your internet by running a speed test.

In the meantime, you may access your QBO account through any supported browsers to continue your tasks.

For additional tips on managing your customer invoices and tracking payments, I recommend reviewing the following resources:

• Customize invoices on the QuickBooks Online mobile app
• Receive an invoice payment using the QuickBooks Online mobile app

Please let me know in the comment section below if you have follow-up questions while logging in to your account or when saving your invoices. I'm just a few clicks away to help you again. Keep safe!

Hi there. I’m using an iOS device. I updated my device. Deleted app multiple times and reinstalled. It definitely isn’t my internet connection. There’s something wrong with my app. Even when I can get into the account. It won’t show me invoices. Just shows payments. I’ll attach picture here. I think there’s a software glitch on QuickBooks side. I have been using for years with no issues, really frustrating and need it fixed asap, 

iOS. Deleted reinstalled multiple times. Something is wrong with actual app. It’s definitely not the internet connection, most customers I can’t even view invoices. Just shows payment and when click will show this error. I’ll attach, the whole thing is messed up

Shows this page when clicking on payments. Doesn’t even show invoices. 

I appreciate you getting back to us with all the details, @Privewater. 

I can see how the inability to view the invoices linked to your payments prevents you from tracking your transactions.

Since you've already performed all the necessary troubleshooting steps to isolate the issue, I recommend contacting our Customer Care Support team. They have all the resources to help you determine the reason behind the case and provide immediate resolution.

Here's how: 

1. In the upper right-hand corner of the dashboard, click the (?) Help icon.
2. Select Talk to a Human.
3. Press Enter after typing a short description of your concern.
4. Choose I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose to Get a callback.

In the meantime, you can log in to your computer or mobile browser to review your invoices and other sales transactions.

On the other hand, I'm adding this article about how to make quick changes to your invoices: Customize invoices on the QuickBooks Online mobile app.

Don't hesitate to update us here in the Community if you have additional questions or clarifications regarding your invoices and other related concerns in QuickBooks Online. We are always here to help.

Yes definetely will need to talk to someone to fix this. Appreciate the help so far!

My mobile quickbooks will not load I have a lot of space on phone. I have deleted the app and reinstalled it

Your productivity is our priority, Tim. Let’s explore why your QuickBooks app isn’t loading.

To get started, please provide the following information to help us assist you more effectively:

• Your device type (e.g., iPhone, Android)
• Operating system version of your device
• Any specific error message or code when loading the app

Meanwhile, here are a few troubleshooting steps to rectify the problem:

1. Ensure your device's operating system is up to date.
2. Check the QuickBooks app has been updated to the latest version.
3. Try accessing the app on another device to see if the problem persists.
4. Confirm a stable internet connection, as connectivity issues can impede functionality.

Alternatively, you can log in to your computer or mobile browser to access your QuickBooks Online account.

Nevertheless, we encourage you to explore the differences between mobile app features and learn about QuickBooks Online access for mobile devices to understand the capabilities supported on mobile.

I appreciate you working through this with me. We are committed to helping you maximize your QuickBooks Mobile app experience.