At what point should I delete everything and start over? Also I am new to QB not accounting.

Thanks for reaching out to the Community forum, thompsontlc42-gm.

In QuickBooks Online (QBO), you can delete your data if you need to start fresh with a new QBO company. And if your data is less than 60 days, you have the option to purge your account if you're using the Plus, Essentials and Advanced versions. By doing this, the system deletes all data entered into the company, and you're unable to restore or reverse them.

To purge the data, see the below steps:

1. Log in to your QuickBooks Online account.
2. Change the URL to include /purgecompany.
3. Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
4. The next screen will provide a summary of the items to be deleted.
5. Type the word “YES” once the data gets deleted, then click OK.
6. Click Wipe Data once your selections are complete.
7. Once the deletion is complete, you will be rerouted to your home page.

However, if your books are over 60 days old, you need to cancel your account and start a new subscription.

For more information about this process, read this article: Delete your data and start over in QuickBooks Online. 

Here's also a YouTube video for your visual reference: How to erase your QuickBooks Online data and start over.

Get back to me if there's anything you need assistance with. I'm more than happy to help. Have a good day!

@thompsontlc42-gm 

If you are using QBO Simple Start or your account > 60 days old, you should open a new blank account instead.

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

Then utilize the trial version of a backup restore app.

https://rewindio.grsm.io/quickbooks