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Truth_Above_All
Level 2

I do not want a password

Dear BettyJane,

I have trouble understanding your following response:

"Also, TurboTax has the option to set up a password when accessing your account. However, this isn't that necessary for it doesn't contain other personal details.

QuickBooks detects the presence of the following data and ensures strong control:

  • Employee and Employer Social Security Number
  • Employer EIN
  • Employer Bank Details (Routing Number, Account Number)
  • Vendor Tax ID"

If TurboTax gives the user the option to set up passwords, why not QuickBooks?

I don't know how familiar you are with TurboTax, but you should be aware that Turbotax requires a lot of "personal details." Specifically the same type of details as QuickBooks:

QuickBooks                                                TurboTax

Employee  SSN

Employer SSN

dskurth
Level 2

I do not want a password

Not your choice.  That is our business and who we do or do not allow access to is frankly..none of your business.  This is a tool that is suppose to make our lives easier. The attitude of "we know best" is the problem.

Truth_Above_All
Level 2

I do not want a password

Your comparison of QuickBooks to TurboTax is flawed.

You state: "Also, TurboTax has the option to set up a password when accessing your account. However, this isn't that necessary for it doesn't contain other personal details."

 

That is not true. Both programs store very sensitive personal details.
In fact TurboTax's personal details may be more sensitive than those in QuickBooks, especially for those QuickBooks users, like me, who don't use the payroll function at all and have no need for SSNs in QuickBooks. We rely on an outside payroll service.

 

If the password is optional for TurboTax, why shouldn't it be optional for QuickBooks??
Your justification that "this isn't that necessary for it doesn't contain other personal details" is just plain wrong. The sensitive data that QuickBooks detects exists to the same extent in TurboTax.
In both programs you may find the employee and employer Social Security number, but in TurboTax it is absolutely necessary for the program to function properly, while in QuickBooks, at least the way I use it, it is not necessary and in fact I don't enter any Social Security numbers.
Same for the employer EIN. Necessary in TurboTax; not used by me in QuickBooks.
As for employer bank details, I don't use them in QuickBooks, but in TurboTax I need my even more personal taxpayer bank details in order to e-file a return.
A vendor tax ID may be necessary to fill out 1099s in QuickBooks, but third-party tax IDs are just as necessary in TurboTax to input Schedules K-1 and the various laundry lists of 1099 forms (the common ones being MISC, DIV, INT, R).

So, with all due respect, your logic is wanting.
And I hope that my pointing out this information to you does not result in the worst of all solutions, imposing an equally heavy-handed password  system within TurboTax.

I'm in complete agreement with @dskurth. Let your users use your programs the way they want to use them.

dskurth
Level 2

I do not want a password

Ditto to what Truth_Above_All said.  I never put anyone's social security number, nor do I use the bank information.  I purposely keep them separate.  The point is, that intuit, is trying to force us to work with their own idea of work flow.  That does not exist.  I have been considering other packages that are more open, due to this..not there yet, but am thinking about it.  Especially with Turbo Tax  being horrific in relationship to quickbooks.  Would not even import my records and when it has, it was wrong.  Just used it has a giant form generator.

spazi
Level 1

I do not want a password

did you get then to agree to no password or what other software did you buy?

cajjoe
Level 2

I do not want a password

I don't find "Help - Send feedback online"

 

cajjoe
Level 2

I do not want a password

You are only protecting my information from me.  Next thing is the manufacturer of my file cabinets forcing them to lock every time I close a drawer...and then needing new keys every 3 months???

The same information is in there.

Rose-A
Moderator

I do not want a password

Hi, cajjoe.

I can help walk you through the process of sending feedback via QuickBooks Desktop.

 

You can follow the step-by-step process on you can send feedback online in QuickBooks Desktop.

 

Here's how:

 

  1. Click Help at the top menu bar.
  2. On the drop-down list, click Send Feedback Online then choose Product Suggestions.
  3. Choose the Type of Feedback and Product Area.
  4. Enter the feedback information.
  5. Hit Send Feedback.

 

 

You may find this article helpful: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

As always, you can reach out to our QuickBooks Desktop Support if you need additional help and if you need to discuss sensitive information.

 

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. In order to route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you

Keep me posted if you have any other concerns about QuickBooks Desktop. I'm here to help.

Meeeeeeeeeeeee
Level 2

I do not want a password

Since there is power in numbers, why aren't any of you thinking of a class action in response to this password B/S...????

JanyRoseB
QuickBooks Team

I do not want a password

Thanks for joining this thread, @Meeeeeeeeeeeee.

 

Allow me to step in and provide some additional information about the password security in QuickBooks Desktop (QBDT).

 

As my colleagues mentioned, the password security in QBDT cannot be removed.  I understand that it takes time to keep entering your login credentials when accessing the company file. However, this is designed to protect your critical data such as your Social Security Number, Company EIN, Bank Information (Routing Number, Account Number), or Vendor Tax ID.

 

For additional reference, you can check this article to learn more about the password security for QuickBooks Desktop.

 

It's our priority to provide products and services that suit your business needs. I'll make sure to take note of your request. In the meantime, I'd suggest visiting our QuickBooks New Features. This way you'll be updated with the latest news and updates including product improvements. 

 

Simply go to Help menu bar, select New Features, then click New Feature Tour

 

Please know that you're always welcome to post if you have any other concerns. Have a good one. 

Meeeeeeeeeeeee
Level 2

I do not want a password

Don't thank me, I didn't ask for your assistance. 

Again, a class action denouncing continued manipulation and control of a paid for service, should get things changed. 

jbforestry1
Level 1

I do not want a password

My QB doesn't have any of the following: employee and company social security #, company EIN, company bank details (routing number, account number), or vendor tax ID.  So this is how i took off the sign in when opening my QB PRO.  Go to  Company --- Set up users and passwords -- Set up users --  I only have 1 user so I doubled clicked on that user --- i deleted both passwords --- choose Select for Challenge Question --- Click Next --- Click No ---Click Finish

jaybo
Level 1

I do not want a password

I just purchased Quickbooks Desktop Pro and I am disappointedly looking at this thread only to find out why Intuit feels they need to tell me what information I need to have a password on, as if they are running my business, and on top of it, how complex my password needs to be. How absurd this is.
lilylulu
Level 1

I do not want a password

Ok I had an old version - have just wasted 2-3 hours of my VERY valuable time - finding out that to login I now have to 'RUN AS ADMINISTRATOR' AND PUT IN A PASSWORD - This is stupid - I am the one woman band and you are frustrating me beyond belief.  Had to change from online - because I got ripped off by some in that lied to me about pricing.  Still haven't received that refund.  Then upgraded to a new version and really have spent so much time getting it going - that I haven't been able to use it.

 

Stop!!! 

Anonymous
Not applicable

I do not want a password

This isn't the kind of service I want you to experience, @lilylulu.

 

Entering your login credentials when accessing the company file isn't convenient especially if you're busy managing your business. But we need to help ensure that the person attempting to access your file account is authorized. 

 

I appreciate you telling us your feedback. Letting us know about this will also let our developers know what they need to consider in the future updates. 

 

Also, I'd like to route you to our Customer Support regarding your refund. They can check and verify your billing information using their tools.

 

Here's how:

  1. Go to https://help.quickbooks.intuit.com/en/contact.
  2. Select the product and topic.
  3. Click the Start a Message tab.

Let me know if there's anything you need or if you have additional questions. I want to help however I can.

Geoff Kav
Level 1

I do not want a password

My Quickbooks Desktop Pro 2019 was working and suddenly it has been asking for a paswword to open a company file. I have no idea what, if any password exists apart from the password to access Intuit registration and it does not work. Can I disable this facility and if so how.

JessT
Moderator

I do not want a password

There are certain information that triggers the password requirement, Geoff Kav.

 

Once you enter Personal Identifiable Information (PII) in your company file, it will require you to create a password the next time you open it. This feature is used to protect your data, your customers, vendors, and employees' information from fraudsters and identity thieves.

 

At least one of the following PII can trigger the password requirement:

  • The Credit Card Protection feature is enabled (Company Customers Credit Card Protection)
  • Employee and Company Social Security Number
  • Company EIN
  • Company Bank Details (Routing Number, Account Number)
  • Company Credit Card Acct. Number
  • Fixed Assets Account Number
  • Other Assets Account Number
  • Other Current Assets Account Number
  • Loan/Other Current Liability Account Number
  • Long Term Liability Account Number
  • Vendor Tax ID
  • Vendor Account No.
  • Employee's Birth Date (QuickBooks 2018 versions only)

The password is nominated by the Admin user of the company file. However, it sounds like you have no idea about it. Did someone access your file and create the password? If you can remember, you can use the Automated Password Reset Tool to regain access to your file.

 

On the other hand, you can enable to option to stay logged in for 90 days when you can open your file.

 

 

Let us know if you still can't access your file. We'll answer to our reply, whoever is available.

Geoff Kav
Level 1

I do not want a password

Hi Jess T,

Thanks for your response. I have been trying to use the Automated Password Reset Tool but the zip code (Postcode in Australia) for where I live is only four digits long (4350) and the fill-in page will not accept four only digits and asks for five digits. Consequently I can go no further. 

GlinetteC
Moderator

I do not want a password

Thanks for giving us additional details, Geoff Kav.

 

I'd suggest contacting our Customer Care Team. They can help you right away with this concern.

 

Here's how:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop.
  3. Click the Continue as guest button.
  4. Select your QuickBooks Desktop version.
  5. Click the Search for something else button.
  6. Enter password reset as your concern, then click Search.
  7. Click Start a Message.

 

If you have more questions, just post them here anytime. We're here to help.

bigjeff
Level 2

I do not want a password

I have never had my pc hacked to steel my data.  How ever my data has been stolen from several of the big companies that store data online.  QB is requiring a password  just to make everyone think they are protecting you.  As some point some hacker will had QB and everyone's info will be gone.  I went back to QB 2014 to get around the password thing as it can be disabled.  Been user since dos version and will never by another Intuit product even if I have to go back to ledger and calculator.  Tired of companies controlling a product that I paid for and can not use.  

User2020a
Level 2

I do not want a password

Talk about being tone deaf

User2020a
Level 2

I do not want a password

So what you're saying is that you don't care what your customers want.

dhait
Level 2

I do not want a password

"Can't reuse the last four passwords"...

 

So here's what happens.  We can't remember these passwords which we are forced to enter, and are forced to change every 90 days, and we can't reuse them.  So we write them down on a piece of paper and put it in our desk drawer.  And all that marvelous security you guys think you are implementing has just gone out the window.

 

CHANGE THIS POLICY PLEASE

 

Anonymous
Not applicable

I do not want a password

Hi dhait,

 

I can send your feedback to our product developers. It will be reviewed and evaluated. For now, we encourage you not use the same old password as it won't be accepted anymore. 

 

Let us know if you have any questions. 

 

dhait
Level 2

I do not want a password

I hope that your product developers consult with some security experts to get a better understanding of security best practices.

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