Bill to on different line than invoice details

Welcome to the Community, @ryanpools. 

I can share some information about invoice templates. 

Try to check the invoice format that you set for these invoices. Follow the steps below:

1. Go to the Sales menu and click on Invoices.
2. Find and click the invoice. 
3. Select the Customize button at the bottom of the page. 
4. Take note of the invoice template of the invoices and verify if you're using the same template.
5. Update if necessary.

I also suggest going to the Custom Form Styles page, to check the margin. 

1. Go to the Gear icon (⚙) and select Custom form styles.
2. Click the Design tab and choose the Edit print settings.
3. Adjust the Page margins.
4. Click on Done.

You can check this article for more information about personalizing and adding specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

In case, you're using the same invoice template for both invoices, I suggest clearing your cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after.

Once you receive customer payments, here's how to record invoice payments in QuickBooks Online.

Let me know if you need further help with your invoices. I'm always here to help. Have a wonderful day!

Hi, 

I'd like to keep my same invoice style, but it seems like I can't make the adjustments I want. Under "design" when I have an invoice open, it says the recommended template (also the default template) is modern, but it looks nothing like the invoice style I currently have. I added photos of what the "modern" design looks like, but my invoice looks like the screenshots in the original post. editing margins also didn't help. I would appreciate some further assistance if possible.

Also, do you know what design or template my invoice(the one in the screenshots in the original pos)t is called? It does not seem to look like any of the other templates (modern, fresh, bold, friendly, airy new" 

Thanks for the update, Ryan.

The invoice template on your original post is called Airy classic. To keep that invoice style, let's create a new template and tag it as your default form instead. I'll gladly show you how to do this below.

1. Go to Settings ⚙ and then select Custom form styles.
2. Select New style.
3. Click the New style dropdown arrow and select Invoice.
4. In the Design tab, give your template a name and select the Change up the template option.
5. Select the Airy classic template.
6. Continue customizing your invoice's header, table, and footer information.
7. Click Done. 

Once completed, go back to the Custom form styles page and make the newly created invoice template your default style. Please see the screenshot below for your refence.

When you're ready, create and send invoices to your customers.

Additionally, record your customer payments so you can connect them to your invoices and balance your accounts. You can check out this article for the guide in completing the process in QBO: Record invoice payments in QuickBooks Online.

I'm always ready to back you up if you need more help with customizing and managing invoices in QBO. I'll keep the thread open so you can comment back.

This helped, but not in the way I hoped. I decided to ditch the old invoice template( which does not look like airy classic to me) and go with airy new. Thank you

Were you able to find an answer or a fix for your original question? I am having the exact same issue with the "Bill to" being on a separate line than the "Invoice Details" and it is wasting a lot of space. I am having this issue using the Modernized Template. Thanks!

Hi there, Stambaugh.

I'm here to help you rectify the spacing issue between your Bill to and Invoice Details fields.

I recommend using a personalized invoice template to ensure the  Bill to and Invoice Details fields show in one line. I'll show you how:

1. Click the Gear icon at the top right corner of the screen.
2. Select Custom form styles.
3. Press the New style dropdown and then pick Invoice.
4. Go to the Content tab.
5. Personalize the fields.
6. Hit Done.

Once done, let's use the template in your transaction:

1. Open an invoice.
2. Click Manage, then scroll down to Design.
3. Select the template you've created.
4. Once done, click Print and download to view the PDF form.

Feel free to drop any questions or concerns you have about invoicing in QuickBooks. I'm always ready to assist you.