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One QBO account is for one company file. You can use QB Desktop to manage multi company files.
This is not working for me. I login and can only see one of my companies, and the "switch company" option does not come up under settings. Was my access removed or another issue going on?
The Switch company option should be available to you, Kendal. Let's work together on some troubleshooting steps to help restore that option so you can access both of your companies.
Is this the first time you encounter this situation? If yes, one of the reasons you can no longer see the Switch company option and the other companies is that the Master Admin removed your access. You can ask them to verify this.
Here are some visual references regarding the Switch company option having only one company access and multiple companies access:
If they didn't remove your access to the said companies, let's clear the cache in your browser. Web browsers collect cache to save time when loading repetitive data and images. The cache becomes outdated and corrupted over time, which can cause this kind of instance.
To give you a heads-up, clearing the cache will delete some site settings, and you will need to log in again to these sites.
Here's how to clear the cache in Google Chrome:
If you're not using this browser, please visit this article for step-by-step instructions and clear your browser's cache.
After clearing the cache and the issue persists, let's sign in using other supported browsers to check if this is a browser issue. You can use either of the supported web browsers that are available on your computer:
In addition, you can also use a private window or incognito tab. Here are the keyboard shortcuts for opening them:
Moreover, I'll add some helpful resources to help you keep your company information up-to-date:
I'm also pleased to introduce you to the QuickBooks Live Expert Assisted team. They are a team of experienced professionals ready to help you manage your finances effectively, tailored to your business needs.
Thank you for reaching out here in the Community. If you need more assistance, please reply below. Have a great day!
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