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I can provide additional information about having two companies in your QuickBooks Online (QBO) account.
In QBO, you can create multiple companies under one Intuit account and access them with the same login details. Just keep in mind that each company file requires its own paid subscription. Having all your companies in one place allows faster switching and more efficient management.
Follow these steps to proceed with adding a new company:
In QBO, you can create multiple companies under one Intuit account and access them with the same login details. Just keep in mind that each company file requires its own paid subscription. Having all your companies in one place allows faster switching and more efficient management.
Follow these steps to proceed with adding a new company:
- Go to the QuickBooks pricing page and choose a subscription plan for the new company.
- Locate the Already have an account? and click Sign in.
- Log in using the user ID and password you already have for QuickBooks.
- Select the Create a new Company button and enter your billing info to subscribe.
For your reference, please visit this article: Create or add another company file to QuickBooks Online.
Once done, you can always switch between companies by going to the Settings or Gear icon and then Switch company.
Once done, you can always switch between companies by going to the Settings or Gear icon and then Switch company.
Additionally, you'll want to check these materials that will help you with updating your account sign-in information and personalizing your account to whatever you need to change:
Feel free to post a response if you need further guidance in managing your company file in QuickBooks. I'm always here to help you.
The Switch company option should be available to you, Kendal. Let's work together on some troubleshooting steps to help restore that option so you can access both of your companies.
Is this the first time you encounter this situation? If yes, one of the reasons you can no longer see the Switch company option and the other companies is that the Master Admin removed your access. You can ask them to verify this.
Here are some visual references regarding the Switch company option having only one company access and multiple companies access:
If they didn't remove your access to the said companies, let's clear the cache in your browser. Web browsers collect cache to save time when loading repetitive data and images. The cache becomes outdated and corrupted over time, which can cause this kind of instance.
To give you a heads-up, clearing the cache will delete some site settings, and you will need to log in again to these sites.
Here's how to clear the cache in Google Chrome:
- Select the three vertical dots ⋮ icon at the top right corner.
- Select Settings.
- Select Privacy and security.
- Click the Delete browsing data.
- Tick the Cache images and data.
- Tick the Cookies and other site data.
- Click Delete Data.
If you're not using this browser, please visit this article for step-by-step instructions and clear your browser's cache.
After clearing the cache and the issue persists, let's sign in using other supported browsers to check if this is a browser issue. You can use either of the supported web browsers that are available on your computer:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer.
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
In addition, you can also use a private window or incognito tab. Here are the keyboard shortcuts for opening them:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
Moreover, I'll add some helpful resources to help you keep your company information up-to-date:
- Update or change your Intuit Account sign-in information
- Manage billing, payment, and subscription info in QuickBooks Online
I'm also pleased to introduce you to the QuickBooks Live Expert Assisted team. They are a team of experienced professionals ready to help you manage your finances effectively, tailored to your business needs.
Thank you for reaching out here in the Community. If you need more assistance, please reply below. Have a great day!
