Can’t remove user

I can help remove a user in QuickBooks Online (QBO), @lfanaras1.

We'll have to make sure that you sign in as master admin in the account to delete a user. Here's the link: User roles and access rights in QBO.

Here's how:

1. Go to the Gear icon.
2. Under Your Company, select Manage users.
3. Find the user you want to delete.
4. Select the drop-down arrow in the Action column.
5. Click Delete.
6. In the confirmation window, select Delete again.

You can use these articles on how to manage our Intuit Account and user access.

If you have other questions about users in QBO, tag me in your reply. I’d be more than happy to help. Have a great day.

Hi, @lfanaras1.

Hope you’re doing great. I wanted to see how everything is going about removing the user you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

hi I have tried to remove the user and I did all steps but in Action doesn't appear any arrow. can you help me with that?

I appreciate you taking the time to complete the steps to remove user access, @jmcampoverde. I am here to provide you with the solution to the issue you're encountering.

Have you tried it in a different window to see if you get the same results? The high amount of data in the cache is most likely the cause of QBO's sudden failure. These will continue to acquire data and will not clean its history automatically. Follow the procedures below to correct it: 

1. Restart your browser.

2. Log in to your account and delete the user in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

· Google Chrome: press Ctrl + Shift + N  
· Mozilla Firefox: press Ctrl + Shift + P
· Safari: press Command + Shift + N

3. If it works on the private browser, you can go back to the regular browser and clear your browser's cache.

4. Then, delete the user again using your regular browser.

Moreover, I'll leave here an article for additional guide on how add and manage users in QuickBooks Online.

Please don't hesitate to post in the Community if you require support. It gives me great joy to support you. May you have a fantastic day

Hello

I have been trying to remove users but there is no option. The guidance provided by you above is incorrect. There is no option 'manage users'. The only relevant option is 'Your team'. However that menu does not let me remove any users. Please help.

I spent an hour in an online chat with customer service. They were unable to resolve my issue. Trying to remove a user that was terminated from the company. Company admin and Primary admin have both tried and been unsuccessful. I select Delete (the three dots next to edit), pop up window asks "Are you sure you want to delete this user?", I select Delete user and nothing happens. So then I try Edit, Delete (in red) in the lower left corner of the next screen, "Are you sure you want to delete this user?", Delete user, and again NOTHING happens. Client is not happy this is still isn't resolved! SUGGESTIONS?

I appreciate you chatting with our customer service to get help in deleting a user, AmyPhil.

I understand that this process didn't go through, but I'm here to help ensure you're able to delete a user. Before we start, have you tried logging into your QuickBooks account using a private or incognito browser and performing the process from there? 

Or may I know what troubleshooting steps did you perform so far? That way, I can check so you won't have to go through the same steps again.

 I'll keep this post while waiting for your response. 

Yes, used Incognito to log in and try to delete user. This was also unsuccessful. Other steps taken were in my initial post.

Hey there, @AmyPhil. 

I appreciate you writing us back with some additional information. Let's get this taken care of once and for all so you're able to delete the user.

Since you've already tried an incognito window and some other steps to resolve this problem, I recommend contacting our Customer Support Team by requesting a callback within the product. Once you're on the call they'll be able to use a screen share to review your account and see why this is happening. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. I want to be sure that you're able to get back to running your business. Have a wonderful day! 

We are having a similar issue, where we cannot edit/add/delete users.  We have been advised by chat/call support that this is a "known" issue.  The system is supposed to prompt for password, but the window does not pop-up and interface is unresponsive.  

We have attempted different users and browser configurations to no avail.  

An employee has been terminated and we cannot of remove the user account.  We have been advised to wait 5-7 days to have this user removed. 

This user continues to have full privileges and could cause great damage if disgruntled.  We cannot edit rights, modify login, or delete.

Given the sensitive nature of situation, it's unacceptable to have to wait DAY(s).

Alex

Hi, @AlexPGP! 

I appreciate you for trying all of the steps provided by my colleagues. However, we have received reports that primary administrators are unable to delete or add users. Our engineers are working on it already.

I recommend contacting QuickBooks Online Support again to be added to the list of affected users. Please follow the steps below to contact support:
 

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose either tab to get started: Assistant or Talk to human.
3. Search or select Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

Once everything’s good, you may refer to this article for complete instructions on how to manage users in QuickBooks Online: Add and manage users in QuickBooks Online.

If you want to allow your accountant access to your company, you can also read this article: Managing accountant users in QuickBooks Online.

Please get back to us if you need further assistance about managing users.

Same here. Can't remove user from CAMPS.

Get error:

Something Went Wrong
Sorry, you can't remove this user. Contact us for more help with this.

When I go the remove a user there is no option in the drop down menu to delete the user. Just view user activity. What can be done to fix this issue?

There is no dropbox to select.  It won't allow me to delete the user.

Let me provide some information when removing users in QuickBooks to guide you with the process, Kristin.

Only the Master Administrator or Primary Administrator Contact can be able to remove users. You'll want to inform the Master Admin to remove a user from your company. To do so, follow the steps below: 

1. Sign in to My Account. If you need help signing in, check out My Account: Login help.
2. On the Manage your QuickBooks page, select the product or service you’d like to manage.
3. Check if you have the correct account.
4. Scroll down to the Authorized Users section.
5. Select the name of the user you need to delete or remove.
6. Select Remove User.
   • If the user hasn’t taken the action needed in the invitation email, you will see Cancel Invite.
7. Select Remove.

However, if you're the owner of the account, you can let the Primary Admin transfer the role from QuickBooks Desktop to you. You can also go through this article for more details. Transfer the Primary Admin Role In QuickBooks Desktop.

Learn from this article to guide you on how to add, edit, and troubleshoot user login restrictions: QuickBooks Desktop Users And Restrictions.

Fill me in if you have any concerns when removing users. I'll always be right here to assist you.