I guess I'll call becasue changing to Firefox was no help :(

I had just written a long epistle about how this is not working and when I tried to post it I got an error. I'm on my fourth hour of trying to get CC downloads from Capital One, and they don't work. Savings accounts on the same login are working. I've attached the info that shows up on the "Here are your linked financial accounts" screen. When I call support they want to sell me a support plan, but this is a system problem that should be fixed.

I'm using QB Desktop Pro 2021 and I doubt that a new version will fix this. I have tried all of the other solutions and they don't work either. 

I know this hasn't been easy for you, CK60606.

I understand how much time you spend fixing and downloading Capital One transactions. I'm with you and let's work together to get your bank connection fixed.

Before we begin, did you connect Capital One in QuickBooks Desktop via Direct Connect or Web Connect? Any information can assist me in providing the best solution to the problem.

If you connect through Direct Connect, this could be the reason why transactions aren't downloaded since Capital One discontinued this service to QuickBooks.

To bring your banking transactions into QuickBooks Desktop, let's switch from Direct Connect or Web Connect to the new Express Web Connect. Please update your QuickBooks to the most recent release before proceeding, and then clear any pending transactions. After that, make a backup of your company file so you can refer to it if something goes wrong.

Disconnect all related accounts before updating your Bank Feeds connection to ensure there are no discrepancies. Then, follow these steps to set up an account for bank feeds.

Here's how:

1. From the Banking menu, select Bank Feeds, then Set Up Bank Feed for an Account.
2. In the Enter your bank’s name field, type in the name of your bank or financial institution.
3. From the My Company sign-in page, log in using your Intuit account credentials.
4. Enter your online banking account credentials, then click Connect. QuickBooks will connect to the bank’s server.
5. Choose the account(s) you want to connect to QuickBooks, then select Connect.
6. Once done, hit Close.

Once done setting up accounts for bank feeds, you may now download your bank transactions through Express Web Connect. I'll show you how.

1. From the Banking menu, select Bank Feeds, then Bank Feeds Center.
2. In the Bank Accounts list, select the account you need to download.
3. Click the Download Transactions.
4. Once completed, hit Transaction List to process the transactions.

Check out this article for more information: Switch from direct connect to express web connect online banking.

Once the downloads are complete, you can now start the review process to match the ones in QuickBooks. Refer to this resource for a complete guide: Add and match Bank Feed transactions in QuickBooks Desktop.

If you need anything else, let me know. I'll be around to help you.

I want to see if there is any further update on this issue? I have opened my own investigation number with Quickbooks, 78669, after having this issue for three months. THREE MONTHS. I have spent countless hours on the phone with Quickbooks support. What do we have to do? Go to NetSuite? I am just posting this here so that other people can know that they are not alone in suffering a fairly basic API issue. I understand that banking compliance makes this more difficult that it should. However, any Product Manager worth their weight should have resolved this in a week. 

Thankfully, this is the only issue we have had with Quickbooks. The Customer Success experience with QuickBooks is horrendous. 

We don't want you to experience this, halconaguas.

The investigation number you gave was still open. Our engineers are still working to fix it. Normally, you'll receive an email notification once the issue got fixed. Since instructions are shared there, I advise you to occasionally check your email.

Given the amount of time you spent there, I am aware of how challenging it is for you to contact support. To acquire a current status update on the ongoing investigation, I recommend getting in touch with them once again. They can help you further by utilizing the tools they have to pull it up.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Select to chat with us or Have us call you.

Please follow the following steps below if you're using QuickBooks Online:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

In the meantime, you can use a 3rd-party application to bring your bank transaction if you're using QuickBooks Desktop. Use this link to find one: QuickBooks apps.

Then, you can manually import them for QuickBooks Online users.

I'll get back with more details if you need further assistance in QuickBooks. Have a great day.

I am having an issue with the integration of my Capital One bank account in Quickbooks Online. Transactions are not being pulled in and the account is showing an updated date of 8/12/21, despite having had multiple transactions since then. I have been manually inputting these transactions, but would like to avoid this. Can you provide any assistance in resolving this issue?

Glad to see you here, @OSman Aca.

I recognize how much time you allocate to repairing and downloading banking transactions. I'm on your side to get this resolved immediately.

Since the Community is a public forum, we can follow the steps below to contact a phone representative to resolve this matter. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, Ex. Tracing undelivered salary, then select Let's talk.
5. Choose a way to connect through Chat, Get a callback,

Please refer to this time available for QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT and QuickBooks Online Payroll Elite - any time, any day.

Moreover, here's how to categorize bank transactions in QuickBooks. For more information, read this article: Categorize and match online bank transactions in QuickBooks Online.

You may also utilize this page if you are ready to reconcile your accounts in QuickBooks: How to Reconcile in QuickBooks Online.

If you have questions about QuickBooks Online, you can freely add them in the Comment section. I'd be delighted to see you again.

I have the same issue....my credit card is syncing but not the spark bank account. It was working till few weeks back. I have followed the chain and try to use different browser, incgnito mode etc.Anyone having the same issue and any insights on solution?

Thank you for joining the thread, @JK004. Know that this isn't the experience we want you to have.

We currently have an issue with this concern. If you're getting Error 324, I recommend contacting our QuickBooks Online Support. It allows them to look into your account and confirm the problem. After the confirmation, they can add you to the list of affected users and receive future updates.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

However, If you're not getting the error, you can start a manual download of bank transactions. Here is how:

1. Go to Bookkeeping, select Transactions, then choose Bank Transactions (Take me there).
2. Click Update.

If the download of the transactions seems slow, you can check your bank or credit card's website. Follow the steps below:

1. Go to Bookkeeping, select Transactions, then select Bank Transactions (Take me there).
2. Select Link account.
3. Type and search for the specific bank and click on it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

For the other steps and detailed information, refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'll be adding these articles you can use in the future: 

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

The Community always welcomes you for further inquiries about transactions. Have a great day ahead!

We have also been having issues with our Capital One bank. Last year, either our CC would work or our Bank would work. We'd have to reconnect, sign in, and then the other would work but would kick off the one that was working. Up until a few months ago, this was a workaround. Then, it no longer did that. We disconnected it and tried to add and the bank connection just shows "Connecting to Capital One..." after we log in. Then after about 5 minutes, it goes back to the beginning and wants to log in. It just goes into this loop. I removed the CC connection. Still was not able to add the bank, but was able to add the CC back. I contacted support on 3/1 and they said "Your account has been affected by the ongoing investigation." Engineers apparently know about it, but I have not heard any updates about it.