Thanks for posting in the Community, Argiroff.
Let's reinvite your accountant so they can review and ensure the accuracy of your bookkeeping.
Inviting your accountant allows them to use powerful tools to easily review your records, make necessary corrections, and collaborate with you on any issues that may arise.
Here's how to do it:
- Click the Gear icon in the top-right corner of your screen.
- Select Manage users under Your company.
- Enter your accountant’s email address, then press Invite.
Your accountant will receive an email invitation and their status will change to Active once they accept.
In case your accountant is still unable to access your company, I suggest letting them sign in through a private browser to isolate browser issues as the root cause of the problem. If everything works smoothly, they can clear the cache or use an alternative browser to access QuickBooks.
If you no longer want your accountant to access your books, you can check out the steps found in this article: Accountant users in QuickBooks Online.
For future use, here's an article on managing different user roles and access permissions: User roles and access rights in QuickBooks Online.
You're always welcome to reply in the comments below if you require additional assistance managing your accountant users. We'll always be here anytime you need help.
