Go to web error message

The QuickBooks app utilizes cached data to enhance the speed and efficiency of the system and background processes on your device, Isrothstein.

However, over time, excessive cached data may impact the app’s performance, requiring troubleshooting to restore it to its default state. Clearing the cache works similarly to clearing browser data. The steps to refresh the QuickBooks app vary depending on your device:

For iOS users

1. Go to Menu (☰) and tap Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.

For Android users
 

1. Go to Menu (☰), then select More Options (⋮).
2. Tap Settings, and click Refresh Data.
3. Tap YES to confirm.

If the issue persists, additional troubleshooting may be necessary to clear app data directly from your device settings. Ensure that your internet connection is stable and restart the QuickBooks app after completing the steps below:

1. Open your device Settings.
2. Navigate to Apps and select the QuickBooks app.
3. Tap Storage, then choose Clear Data.
4. Power down your device and restart it.

You can uninstall and reinstall the mobile app for a complete reset if needed.

Feel free to update us on your progress with the troubleshooting steps, and let us know if you need further assistance. We're here to help!

I have tried clearing the App cache and reinstalling the App and the problem persists.

In addition there us no Menu and Mire Options per below instructions on an Android device.

1. Go to Menu (☰), then select More Options (⋮).
2. Tap Settings, and click Refresh Data.
3. Tap YES to confirm.

I appreciate the time and effort you've invested in updating your device and reinstalling the app, lsrothstein. 

Given that you've already performed basic troubleshooting steps and the issue persists, I recommend contacting our Live Support team during their available hours. They have specialized tools needed to securely access your account and investigate the root cause of why you get the message. Here's how

1. Open your QuickBooks App.
2. Go to the Menu, then select the Help icon on the upper right of your screen.
3. Click Articles and Support.
4. Tap the Contact Us option below. If the option is not visible, type Contact Us in the Search bar.

Alternatively, you can access your QuickBooks account on your device's web browser. Doing so, you can continue managing your business activities on the platform.

If you have additional questions, please leave a reply below. The Community is always here for you.

I tried support. They gave me the same trouble shooting steps then said they could not help any further.

@lsrothstein Hi there! We understand this has been a persistent issue you've run into, and we want to assure you that we're here to help.

We've routed your issue to our Next Level Help team, who will carefully review your Community comments and support history. You can expect to hear from one of our experts soon with next steps.