Hi, how can i resubscribe if my company was blocked?

Hi there, @adarya.

As soon as you sign into your QuickBooks Online (QBO) account, you'll be prompted to resubscribe again. However, if you're not prompted, you can follow the steps below.

1. Sign into your QBO
2. Go to the Gear icon.
3. Select Account and Settings.
4. Click Billing & Subscription, then Resubscribe.
5. Enter your billing information and click Subscribe.

I've got you this article for more details: How to resubscribe or reactivate QuickBooks Online.

However, if you're locked out of your account, you can refer to this article on how to handle the situation: What to do when you are locked out of your account.

You'll also want to visit our Account management page to learn more tips on managing your QBO account.

I'll be around if you need further assistance in managing your QBO. Take care!

Our credit card was canceled (we used it for paying for our QBO monthly subscription) and new one was issued, so I should have been updated our payment information in QBO. But there was always an error and I could not update it in time. I have contacted to support team and they sent me the form to fill my new credit card details and said that they will update them. But now my company is scheduled to be deleted and subscription was canceled. I can't resubscribe again but I need to close December accounts. Could you please help me with this?

Our credit card was canceled (we used it for our QBO monthly subscription) new one was issued, so I should have been update my payment details in QBO. But there was always an error and I contacted to QBO support team. They have sent me form to fill my new credit card details and said that they will update everything on their own. But now my company is scheduled to be deleted in a year. I can't do anything (any transactions, etc) now and can't close December accounts. Could you please help me?

I wish I could make it better, @adarya.

We're unable to pull your account here in the Community for security reasons. I'd recommend contacting our Customer Care Support.

Even if you've already reached out to them, only their tools can be able to update your billing information since you received an error message.

To do so:

1. Go to Help.
2. Tap Contact Us.
3. Enter Unable to update billing information in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

Here's an article you can read to learn more about our support hours and types: Support hours and types.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to help.

@adarya 

If you couldn't resubscribe with the new CC credential, try this workaround

1. Explore the copy feature in this backup tool to migrate your data between QBO accounts.

https://www.chronobooks.com#_r_chrono

2. Once you are ready to proceed, open a new QBO account.

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

Hope it helps.

Hi, can you send me step be step instruction how to do it?

Your current profile is not allowed yet to send/receive any private message. Check our profile to find our email address in our website.

It is allowed now ([email address removed])

Thanks for your response, @adarya.

There’s already an open ticket about this issue (INV-39983). Rest assured, our product engineers are finding a solution to get this resolved as soon as possible.

While waiting for the permanent fix, I recommend signing up for the notification list. This is to ensure you receive email updates regarding the resolution status.

I encourage contacting our QBO Care Team since they can add your company details in a secure environment. Please provide them this number for easy tracking:

1. Go to the Help icon at the top to select the Contact Us link.
   
2. This will open another window where you can enter the issue/topic.
3. Once done, click on the Let’s talk button to view the support information.
4. Choose how you want to reach out to our support team.

I’ll update this thread once the permanent resolution is available. To help you stay on top of the year-end’s taxes and forms, I’m adding a link that can assist in preparing the payroll data: Checklist.

I appreciate your patience while we’re working on this. Please know I’m here to help if you have any questions or concerns about QBO.