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Connect with and learn from others in the QuickBooks Community.
Join nowWelcome to the Community, @cille_gonzales.
To reset your QuickBooks account, it must be within 60 days old (90 for non-US accounts). Let me show you how:
On the other hand, if your account is active for 60 days or more, you can cancel your account directly on your QBO profile and start from the beginning.
Start a new company
For more details and methods on how to cancel your account, you can refer to this page: Cancel your QuickBooks Online subscription or trial.
Also, I'll add this article on how to recover your user ID if ever you forgot your login information: Reset your password or recover your user ID for QuickBooks Online.
Please feel free to leave a message or tag me (@Jovychris_A) if you need more assistance. I'll be around to help. Take care!
I am in 30 trail period. If I reset and start again, will I lose my 30 days trial period?
Welcome to the Community, @Anonymous.
We appreciate you availing of our 30-day trial period. This offer can't be combined with any other QuickBooks offers, this offer is available for a limited time only. However, once you avail of the 30-day trial, you can no longer apply the 50% off discounted price for Simply Start.
You can check the Offer Terms article for more information about the subscription.
Regarding your data, the 30-day trial will not affect the purging of your inputs, if you cancel your QuickBooks Online subscription, your data will be available in read-only access for 1 year from the date of cancellation.
Furthermore, if you want to delete your data and start over in QuickBooks Online here's an article you can view.
Please do come back to this post if you have other concerns or follow-up questions. I'm always here to help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.