How do I change my sign-in account phone number used for verification (not company number)? Settings page doesn't have that option.

Thank you, I missed that profile icon is clickable.

Ok how do you do this when the phone number is not associated with you anymore and you have to have that number in order to get the verification code in order to log in?

I can share some tips on how you can update the phone number, matthewjohnwelch.

If you no longer have access to it, you can send a request to our Account Protection Team to update your phone number and recover your account. Take note that we'll be needing a clear photo or scan of your driver's license, passport, or any government-issued ID for verification purposes.

In addition, you don't have to include or show your Social Security number in any document you upload to protect your privacy. When you're ready, just go to this link to fill out the form: Recover your account when you can't sign in. Make sure to enter your updated phone number in the Phone Number field and tick the Please add my phone number to my account checkbox.

Once submitted, we'll take care of your request within one business day. You'll also receive an email from us with the next steps.

Lastly, I recommend visiting this page to help manage and update your personal and company information in QuickBooks: Account management.

Feel welcome to visit us again here with any concerns or questions you may have. The Community is open 24/7 and always ready to help.

It's been a long time since I've logged into intuit. I don't recall my paperwork and my phone # has changed several times. I'm having trouble logging in. 

Thanks for sharing your account concern here in the Community, @TheSher.

I'll get you pointed in the right direction on how you can update your account information for QuickBooks Online.

You can select the I forgot my user ID or Password from the sign-in page if you forgot your log-in credentials. This will give you the option to change them.

To do that:

1. From the sign in page, select I forgot my user ID or Password.
2. Enter your phone number or email address, then select Continue.
3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.

For more steps on what to do if you can't access your account, please see this reference: Get help if you can't sign in to your QuickBooks Online account.

If you don’t have access to the email you used when you created your account, you can send us a request to recover your account. Doing this will help you update your account's information.

You can send a request to our account protection team to recover your account.

Here's what to do:

1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
2. Fill out the form below with your info, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

Please supply the information needed in this link to select your proof of identity: Find out what to do if can't sign in to your account for QuickBooks, Payroll, or other Intuit produc...

You can count on me if you need more help with this or any QuickBooks-related things. Have a good one!

I don’t use my phone number anymore tho

I do not have access to QBO. Previous bookkeeper walked out in March. Her email is no longer in use also.

Hello, Paramount Simone.

All the above mentioned troubleshooting and requirements will help access your account in QuickBooks.

Since you no longer have access to your email, you can use a phone number. Otherwise, you'll want to choose an alternative way to verify your account by following the prompts. 

Once done, you can now change your email address or phone number. I'll show you how:

1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
2. Fill out the form below with your info, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.

For the the whole steps on how to perform it, visit this article: Recover your account when you can't sign in.

Be sure to get back to me if you have additional questions about managing your account. It would be my pleasure to help. Have a good one!