I am being told that users must have an admin role to be able to scan receipts for expenses on the mobile app. Is this being addressed in future releases?

The information is correct, @david-poirier-st. A QuickBooks Online (QBO) user must have an admin role to be able to scan receipts through the mobile app. Let me share further details about this.

We constantly upgrade the features in QBO to provide our customers the best experience and convenience using the system. While there isn't an estimated time or date as to when other user roles (aside from admin) to scan receipts be deployed, I'd recommend visiting The QuickBooks Blog page. This way, you'll be updated with the latest news, features, and system upgrades accordingly.

In the meantime, I'm adding this article to further guide you in capturing and categorizing expense receipts and bills in QBO: Manage your receipts in QuickBooks Online.

Also, here's an article that provides detailed information about the different user types in QBO: User roles and access rights in QuickBooks Online. It includes topics about roles that count and don't count toward user limits and standard role access rights.

Let me know in the comments below if you have other concerns about user access and the scan receipts feature in QBO. I'm just around to help. Take care always.

@david-poirier-st 

Consider having an additional app to let non-Admin users are able to scan the receipts.

Is this comment directed to me (the user) or to Intuit for their consideration?

Is this comment directed at me (user) or to Intuit? As the user, I don't think I have the ability to use a separate app unless it is not from Intuit.

@david-poirier-st 

My advise is for you as user 8)

I also have encountered this issue, however, my experience was a bit confusing.   I set up a user as a "Standard User" in QB online.  The remote user used the mobile app to scan several receipts for a few days, then they encountered "Unsupported user role" type of error and could no longer scan receipts.   Based on content in this thread, I changed the role to Admin for the user.     We need to have a Standard User be able to submit receipts without the risk of them editing other critical information on the company.   Why is this not possible?  I am exploring alternative mobile solutions now.

I appreciate the details you've shared with us, jwheats1.

I'll take note of this and pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.

In the meantime, I'd encourage you to visit our QuickBooks Blog site. This way you'll stay informed about the product updates as well as business tips from our accountants.

Additionally, to learn what a standard and other users can and can't do. Here's a detailed look at the different levels of access in QuickBooks Online:

User roles and access rights in QuickBooks Online.

Add, delete, or change user access.

It'll be always my pleasure to help if you have any other QuickBooks concerns. Just keep me posted in the comment section down below and I'll be sure to get back to you. Have a nice day!

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@jwheats1 wrote:

I am exploring alternative mobile solutions now.

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@jwheats1 

Utilize a bookkeeping app or an expense management app to integrate with your QBO.