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Hey there, @chimuelosbrother.
I want to make sure you have everything set up to start tracking your business miles. First off, make sure that you are logged in as a primary admin. After that, following these steps below will help you start using the automatic mileage tracking feature in the QuickBooks Online mobile app.
On iOS (iPhone and iPad)
On an Android phone or tablet
Additionally, make sure to turn on your mobile device's background location permissions. Refer to this article and proceed to Step 3 for the detailed instructions: Set up mileage tracking and vehicles in QuickBooks Online.
Furthermore, whenever you start driving, keep the app open during the trip to detect and track the miles. You can also add a trip manually. For the detailed steps, check this article and move on to Step 3: Automatically track mileage in QuickBooks Online.
Please come back and post about your results in getting this Tracking Mileage feature set up. It's my priority that you find the success you need. Have a great day!
Can’t find it
Hi, @chimuelosbrother.
The steps provided by LieraMarie_A above should help you find the miles record in your QuickBooks Online mobile or iOs app. Since you don't find anything from there, I recommend performing some basic troubleshooting steps to isolate the issue.
First, close and restart the application. Then, clear the app's data to reset the app to its default state. There are places to clear app data and remove cached data:
Once done, review your mileage record again. I'm adding these articles as your guides:
Just in case you're getting the same result, I suggest uninstalling and reinstalling the QuickBooks application.
For additional resources about QuickBooks, you can also check out the topics from this link: Find QuickBooks help articles for QBO US.
Please let me know how else I can help you with finding your miles record control. I'm always here to help. Have a good one!
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