I canceled all my subscriptions and now, I need a full refund; because I didn't realize the trial would result in an immediate deduction.

Welcome to the Community, Rowanjo. We've got your back to ensure you can request a refund for your QuickBooks Online (QBO) subscription.

When requesting a refund for your QBO subscription, it depends on where you purchased the product. If you buy it through an app store (Google Play or Apple's App Store), you'll need to process it with them. However, if you purchase it through Intuit, please fill out the request form. You can check out this article and go to Option 1 section: Request a refund for your QuickBooks product.

On the other hand, we can request a refund in your Intuit Account. Here's how:

1. Sign in to your Intuit Account and go to the Products & Services applet.
2. Next, select Products and look for the product you want to return, and click the Return Product link at the right.
3. Choose a cancel reason and slick Return Product.
4. Wait for the confirmation that the product return was submitted successfully.
5. You'll receive an email as your refund is processed.

For reference, check out this article: Request a refund for your QuickBooks product.

You can also reach out to our Customer Support Team to further assist you throughout the process. Here's how:

1. Sign in to your QBO company.
2. Click Help (?).
3. Tap Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Also, note their support hours to ensure they're available to assist. After canceling your subscription, you can review this article to know what will happen to your data: The life of your QBO data after you end your QuickBooks subscription.

If you have any more questions about requesting a refund, feel free to reply below, Rowanjo. The Community team is here to help you with any other QuickBooks concerns you might have.

Thank you for your suggestion, but I can't find the bill number that would be in the email as stated in the refund form, and there is no record of it when I look at the payment history; however, my credit card shows a charge of $100.16; how do I find the bill number?

Thank you for your suggestion, but I can't find the bill number that would be in the email as stated in the refund form, and there is no record of it when I look at the payment history; however, my credit card shows a charge of $100.16; how do I find the bill number?

Oh, it's an order number, not a bill number.

I appreciate your follow-up Rowanjo.

The order or bill number will be sent to you via email. I suggest checking your spam or junk folder for any emails from us that contain the order details.

If you're still unable to locate it, I recommend contacting our support team for assistance. Our support team can help you track down the order information and provide you with the necessary details to expedite your refund process. 

You can follow the steps provided by my peer above to connect with them or refer to the process below.

Moreover, you may visit this article to know what happens to your QuickBooks Online data after cancelation: Data availability and export policies after cancelation.

I'll hear you out if you have any other concerns about requesting a refund in QuickBooks Online. Reply here or post a new thread and I'll get back to you.

Ok. Thanks～

I have filed the application and got the case number; but it is still in OPEN status and has not been processed, can it be faster please?

Thank you for the update and extra details, Rowanjo. You've invested significant time contacting our support team, and I recognize that waiting for your application to be processed can be challenging. 

QuickBooks processes billing refunds when a refund request is made within the policy period. Please know that we're unable to speed up the process, as each step is structured to comply with these established timelines. For more details about our return policy, refer to this link: QuickBooks Guarantee.

Since this is a public forum, I recommend contacting our support team. I understand that you already contacted them, but our experts can access your account and provide comprehensive information regarding the processing time for your refund application.
 

Our business hours are Mondays to Fridays, from 8:00 AM to 5:00 PM PT.

Moreover, once our support team finishes processing your request, you should expect to see the refund appear on your credit card statement within 7 to 10 business days. For additional guidance, check out this article: Request a refund for your QuickBooks product.

Furthermore, if you're thinking about resubscribing to QuickBooks Online, I'm adding these helpful articles to help manage your account and subscription effectively:

• Get started and adjust settings after you sign up
• Learn about your billing, payment, and subscription info

Keeping an eye on your request's status is a smart move to ensure you receive your refund promptly. Your satisfaction is my priority, and I'm here to ensure you get the best possible service. Whether you have questions or need assistance, I'm one post away.