I'm asked to log back into QBO Windows desktop software. If I click File/Preferences/Always Restore Windows, close QBO, open it back up, I don't have to log in anymore.

Hello, Shaun. 

 

Let's work together to fix the loop and help you stay signed in to the Windows app. 

 

First, make sure to check the Stay Signed In box  when logging in to the Windows app.

 

If it's already checked and you're still experiencing the loop, you'll want to reset the app's data. Sometimes, an outdated or a corrupted cache data can cause certain issues like this. 

 

Simply click the Help menu, then select Reset App Data. 

 

 

Another solution to do is to uninstall and reinstall the app. This ensures you have the latest components and release versions for the app. 

 

You can follow the steps to reinstall the app in this article: QuickBooks App for Windows and Mac: General support (go to the How do I uninstall the app? section). 

 

You can download the latest version from updated installers here: https://quickbooks.intuit.com/online/apps/.

 

After fixing the loop and the sign in issues, do you need assistance with anything specific in QuickBooks Online? You can browse a number of articles in our articles list page. They'll help you manage your books, customers, vendors and such. 

 

I'll listen and address any other concerns you might have for the Windows app or for QuickBooks Online. 

Two things.  First, it is staying signed in based on my description the login page is not detecting I'm signed in unless I flip the switch File/Preferences/Always Restore Windows.  It doesn't matter if it was previously checked or unchecked.  Simply toggling that switch, closing QBOD, opening it back up, I'm signed in without having to login. Second, I just formatted my computer.  This is still happening, same symptoms.  I saw a customer with a laptop having the same issue.  I have Win10 Pro, they have Win10 Home, entirely different hardware.  This must me an issue you guys are aware of by now.  Please get your dev team to look at this.

I've got your back, @shaun16.

Thank you for providing more info about your concern and for performing the steps provided by my colleague. To further investigate the root cause of the issue. I highly recommend reaching out to our technical support team. They use specific tools to pull up your account in a safe place so they can review your setup. They can also do screen sharing and create an investigation as needed. To connect with them, please refer to these easy steps:

1. Go to the Help menu.
2. Click Contact us.
3. From the question box, enter a brief description of your concern.
4. Hit Continue.
5. Choose either Chat with us or Have us call you.

 

Also, QBO offers self-help articles that will guide you to finish your tasks in no time. To start browsing, go to our QuickBooks help page at this link.

 

If you need further assistance with accessing your QuickBooks account, please leave a response below. I'm always around to help. Have a good one.