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cloud-bsahq-com
Level 2

I need to invite my accountant but currently don't have access to phone to receive verification code. Can I receive verification code via email?

 
4 Comments 4
MorganB
Content Leader

I need to invite my accountant but currently don't have access to phone to receive verification code. Can I receive verification code via email?

Hey there, cloud-bsahq-com.

 

Thanks for turning to the Community for support. I'm happy to provide some info about receiving the verification code in QuickBooks Online.

 

Just to make sure I'm on the same page, are you referring to the verification code to initially log into your QBO account? If so, there should be an option to send the code to your email, or "Sign in a different way." If you don't see these options, I recommend trying to log in through accounts.intuit.com

 

Here's how the login options will appear:

 

Give this a try and once you're in your QBO account the following article provides details on adding accountant users in QuickBooks Online.

 

Please don't hesitate to reach back out in the comments below if you have any other questions. I'll be here to lend a hand.

cloud-bsahq-com
Level 2

I need to invite my accountant but currently don't have access to phone to receive verification code. Can I receive verification code via email?

Hi @MorganB,

Thank you for your reply. I'm able to log into QBO. However, when I invite my accountant, verification code is sent via text. Is there a way I can request verification code be sent to email instead since I currently don't have access to that phone. (there's an option to choose email verification on log in page but I don't see that option on the accountant invite page). Thank you for your help. Cloud

Deity Alpha
Level 4

I need to invite my accountant but currently don't have access to phone to receive verification code. Can I receive verification code via email?

@cloud-bsahq-com 

Can you login to Intuit account and change your mobile number there?

LollyNino_C
QuickBooks Team

I need to invite my accountant but currently don't have access to phone to receive verification code. Can I receive verification code via email?

Hello there, Cloud.

 

Thanks for getting back in the thread. I'm here to help you invite an accountant to your QuickBooks Online (QBO).

 

When inviting an accountant, QuickBooks will send a verification code to the registered number in your account.

 

Since you don't have access to your old number, I recommend changing the details for the verification process. 

 

Here's how:

 

  1. Go to the Sign-in and Security tab.
  2. Click the Verify link beside the Phone section, and hit Change.
  3. Then, enter your Password in the field and click Save when done.

 

For more tips about inviting an accountant to review your books, you can check out this link: Managing accountant users in QuickBooks Online.

 

Moreover, client invites expire after 30 days. If an invite is close to or over 30 days old, advise clients to delete the original invite instead of resending it: What to do if you can't accept client invites in QuickBooks Online Accountant.

 

I'll always be here if you need anything else about connecting with your accountant. Feel free to add them in the comments below. Have a great day ahead!

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