I've tried to add a user before for time tracking, but they never got the invite. Now they aren't showing up in "Manage users" but I get an error trying to add them new.

You can be experiencing a browser issue, accounting-certi. Let's do some steps to check this out.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you don't receive the same error, continue adding a user. Then, you'll want to go back to your regular browser and clear its cache. If it's still the same thing, please try other browsers.

Feel free to share an update after doing the steps above. Have a good one!

This isn't working, as I'm still receiving the following error message: This user hasn't accepted the invite yet.

I don't think that it's a browser problem but a problem within QuickBooks Online. If I tried to add them as a user before, but they aren't showing up in users and giving me an option to resend the invite, then I have no way of adding them now.

Thanks for getting back to us, @accounting-certi.

I'll make sure you're able to resend the invitation. When a user does not receive an invitation, below are the possibilities.

• The invitation might be in their junk or spam folder.
• The company’s email address is incorrectly formatted in Company settings.
• The recipient’s mail servers might be blocking the email.
• The invitation may have already expired. Email invites expire after 48 hours from when it was sent.

To resend the invitation email, please follow these steps:

1. Go to Gear and then select Account and Settings.
2. Choose Company.
3. In the Contact info section, tap Edit ✎ .
4. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
5. Click Save, then select Done.

Once done, resend the user invite.

1. Go to Gear.
2. Choose Manage Users.
3. Find the user you need to invite again, or select Add user and follow the rest of the steps to add.
4. Click Resend invite in the Action column.

See this guide for more information about the process: What to do if invited users did not receive your email invitation in QuickBooks Online.

If you're still experiencing the same result, please contact our Customer Care Support so we can create a ticket for you and investigate further. Here's the link to reach out: QuickBooks Online Support.

I'm also attaching this our help page to help you manage your QuickBooks account. Just look for a topic or article that'll fit your concern.

Please let me know how it goes as I wanted to ensure this is resolved for you. Take care and have a good one.

This isn't working. The problem is that the users aren't showing up at all, so I can't resend an invite because they aren't there. And I receive an error message when I try to add them as a new user. I can't resend an invitation, and I can't add them.

Thanks for getting back to us, accounting-certi.

Since you've tried the recommended steps above yet, are unable to add a user, I suggest reaching out to our Customer Care Support. One of our representatives can pull up your account and investigate this issue further.
 

Here's how:

1. Go to the Help menu at the upper right.
2. Click the Contact Us.
3. Enter a brief description of your concern in the How can we help? field.
4. Then, choose a way to connect with us.

For future reference, you may check this article to learn more about time tracking: Turn on and set up time tracking in QuickBooks Online.

I'll be right here if you have any other concerns.

Did you ever find resolution for this issue?  I am dealing with a similar issue.  My QBO admin is trying to add me as a user but I never get an invite email and he always gets the same error message: "An unexpected error occurred. Try again after some time."  It's been an issue for 6 months and no one at Intuit has been able to resolve it.

Thanks for posting here, @kyoder84. I'm here to provide steps so you can seamlessly add a new user in QuickBooks Online (QBO).

We can delete the email address associated, so you can invite your time tracker user again. I'll guide you on how:

1. Click the Gear icon at the top, then pick Manage Users under Your Company.
2. On the right side of the user's name, select the Edit drop-down under the ACTION column, then Delete.
3. Confirm you want to delete the user by selecting Delete again.
4. You'll receive an email confirming the deletion.

Once done, add them again as a Time Tracking user, here's how:

1. Click on the Gear, then select Manage Users.
2. Choose New then select Time Tracking only.
3. Select which vendor or employee you wish to add as a Time Tracking Only user.

We can perform some troubleshooting steps to get rid of the error. Let's start with accessing your QBO account using an incognito mode. This doesn't store cache or browser history that sometimes causes issues when accessing the program. 

Below are the shortcut keys you can use to open a private mode depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

When signed in, input your sales transactions again. If this works, you'll have to go back to your regular browser and clear the cache. This will help remove damaged or corrupted files and will give you a clean slate. If not, you might need to use another supported browser as an alternative. 

Thus, I recommend contacting our QBO Care Team for further assistance. They can perform in-depth troubleshooting steps in a safe environment. From there, our specialists will walk you through the process of how to apply the permanent solution.

Let me share some links to know more about managing users. These resources provide detailed information on how to add or delete a user. You’ll also see learn what each user can do in the company, including the areas they have access to.

• Add and manage users in QuickBooks Online
• User roles and access rights in QuickBooks Online

Stay in touch if you have additional questions about adding users or other QuickBooks concerns. I’ll get back to help and make sure you’re taken care of. Have a good one.