Incorrect Birth Date Shown on Personal Info page for Quickbooks online (advanced)

Hi JrBacon,

Thank you for letting us know about this. I hope you're having a good day so far.

You can be having a full cache that caused the incorrect date. A cache stores your browsing data, but a full one may cause an unusual display in QuickBooks. Let's do some steps to check this out.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
 

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If the correct birth date shows up on the preview, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

Let me know if you have other questions about editing your profile. Take care and have a good one!

Hi it’s not a caching issue 

with a tech sharing my screen I could click it, change the date, hit save and no matter what I typed in it changed the month by +1

and I can repro it on 4 devices. 

i understand why you might think that but it’s not. I do need to get it fixed though 

I appreciate you for reaching us back, JrBacon.

The steps you've performed are the basic troubleshooting to fix this issue about the incorrect birth date on the Personal Information page in QuickBooks Online (QBO).

Since you're still having trouble achieving this goal, I suggest contacting our QuickBooks Care Team. This should be handled in a secure environment so our technical support can further investigate and help you manage your 

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Also, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Get back to me if you have other QuickBooks concerns. I'd be more than happy to assist you further. Wishing you well.