Is anyone else experiencing issues with the Connect to Square app? It seems to have stopped working for me 5/21. I disconnected the app and reconnected, but no luck.

Hi there, @PYRC.

I can see the urgency of this matter, and I want to ensure I can provide you with the information to help you with your query. Upon carefully checking here on our system, there's an ongoing investigation about being unable to connect to the Square app. That said, I'd recommend contacting our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an update once troubleshooting is available.

To get you going, these are the steps:|

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For more information, please see this article: QuickBooks Online Support.

Additionally, here's an article to ensure your Square app is set accurately inside QBO: Connect your Square account to QuickBooks Online.

@PYRC, I'll be here in the Community space if you have any additional QuickBooks-related concerns or need help accomplishing tasks inside the program. Feel free to mention my name below. I'll make sure to get back to you as soon as possible. Take care, and have a nice day!

Hi @Kurt_M  Thanks for getting back to me so quickly. I had chatted earlier with Quickbooks online support about this issue. Delenn from the support team told me to contact Square as it was not a QuickBooks issue, which after reading your reply is quite disappointing. Of course Square referred me back to Quickbooks support. I'll try to contact customer Care again to get added to the issue for further updates.

Thanks, 
Tim

@PYRC 

Try opening your QBO account on any private/incognito browser. If the same error persists, consider having a 3rd party connector to reconcile Square transactions into QBO.

Yes. I noticed that Square transactions are not being imported into QBO. The Connect to Square app is able to be launched from within QBO ... yet, known deposits from several days ago are not showing up. Have you had any luck with a resolution?

I appreciate you for joining the thread, @EJSalon. Let me share additional information about how we can get the issue of your deposit not showing up in QuickBooks Online (QBO) while using the Square app.

In this case, you'll need to reach out to Square support so they can check if there's an ongoing issue with it that's blocking the deposits coming into your QuickBooks account. Also, know that QuickBooks will only depend on the transactions from the third-party app. You can connect with them by visiting their corresponding page.

You can read these articles for more insight about the Square app integrated into QBO :

• Connect your Square account to QuickBooks Online
• QuickBooks and Square Integration - Intuit

Please get back to us if you have clarification or additional information about managing deposits and other transactions to QuickBooks. It's my pleasure to help you out. Take care always!

Already did.

Like the OP, the Intuit rep indicated that they had exhausted all of their capabilities and directed me back to Square. It's a catch-22 with Intuit's "Connect to Square" app when problems surface. Both parties blame the other. Who's the developer of Connect to Square? 

We are having the same issue as well.  It looks like Intuit is aware of the issue as I'm seeing this prompt at the top of QBO now:

I have some transactions that can't be added either, since this issue started.  Upon trying to add the transaction this error comes up:

I appreciate your rationale for the issue, @Nerd.

I want to ensure this matter is addressed quickly. With this, let me share more details about the Connect to Square app connection issue and redirect you to the best help available so you'll get to manage your sales transactions in QuickBooks Online (QBO).

For the time being, we have an ongoing investigation with the connection between the Connect to Square app and QBO. Rest assured that this issue is currently being worked on with utmost urgency. 

If you haven't already, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Once everything is all set, you may also want to check out this article as your guide in managing your Square app settings and reviewing transactions in QBO: Connect your Square account to QuickBooks Online.

Let me know if there's anything else you need in managing sales transactions in QBO. I'm always ready to help. Take care, and I wish you continued success, @Nerd.

Has this been resolved yet?  I was just about to sign up with Square (QBO), and it would be useful to know that the integration works. 

Hi there,

As I've checked our records, I can see that our engineers are still working to fix the integration between Square and QuickBooks Online. To receive live updates about the status of the investigation, I recommend contacting our Customer Care Team, so they'll add you to the list of affected users. 

Once resolved, you can connect your Square account to QuickBooks Online.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

If you have any further concerns, feel free to reach back out. Have a great day.

Yes, for me it is working very well again.

One year later and this issue still persists!! Intuit clearly doesn't care that their software is buggy and screws small business owners like us.

We know how important it is to connect your Square app to QuickBooks for your daily business operations, TheShawn.

We've received similar cases or reports related to this issue. With this, I recommend contacting our support team so they can add you to the affected users list. They can further review this matter and resolve it promptly.

Here's how to reach out to them:

1. Log in to your QBO account.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please know that the supporting hours for QuickBooks Online Plus, Essentials, and Simple Start are from 6 AM to 6 PM, Mondays to Fridays. Then, 6 AM to 3 PM on Saturdays. Meanwhile, for QuickBooks Online Advance, support is available anytime and any day of the week.

Also, you can review this article about Square app coordination in QuickBooks: Square app integration in QuickBooks.

Keep us posted here in the Community space if you have more QuickBooks-related concerns. We're one click away.

Hi Ivan,

Thanks for the reply. However, you are incorrect. This issue has NOT been resolved at all. It happens every single time for me.

Please do not put the burden on us - you should let your team know this is a serious issue. 

We have been having issues integrating Square deposits for over a month now. The integration makes a mess that has to deleted purchase by purchase. We've been told several time others have the same issue and tech support has no progress info at all regarding a resolution. In the meatime we have incomplete financial statements that we cannot present to management or Board of Directors.

This doesn't instill confidence in Quickbooks.