On my app is say my subscription has expired but apple says it’s still active. How do I make sure it’s active?

Hello there, jessaquino.

Let me provide insights about your concern.  You may want to log in to your account through a web browser to make sure that it's still active. Once you're prompted to resubscribe your QuickBooks Online company. Here are the steps:

1. Go to Settings and select Billing and Subscription.
2. Select the Billing and Subscription tab.
3. Click Resubscribe and enter the updated billing information.
4. Select Subscribe.

On the other hand, you may also install the free QBO app for iOS. Just click the Get the link button at the upper right corner.

Please get back to me if you need anything else. I'll be right here to help.

I am having this exact same issue. Suddenly my Quickbooks app says my subscription is expired. I have an active annual subscription. I have called QB and they told me to call Apple which I did. Apple said call the third party QB as there was nothing they could do but verify my subscription was indeed active. 

I managed to get Apple and QB on phone together so they can both explain whose fault it is, and no one could help get my subscription active after a several hour phone call. 

It’s obvious there is a bug, or a flag on my account that needs to be lifted on the QB side but no one can seem to find it. 

I am So Frustrated! I need to reconcile my books and get people and vendors paid and I can’t track what’s going on.

Will someone at QB engineering please look up my case and let me know where i stand? I’m begging you. I’ve been a loyal customer for years and now my corporate data is being held hostage and my accounting is locked out. 

PLEASE HELP!

I understand how you feels, lsurebel4.

I was once a subscriber of a product, and it says cancelled when I already paid for the subscription. 

To document your experience, I'll submit an iBoss complaint on your behalf. With this, someone from the QuickBooks team may reach out to you for more details. I'll suggest keeping an eye out on your emails or PMs.

I'll also suggest reaching out to our phone support again if you want to follow up your case. 

Once everything's good, you can check this article as your guide in reconciling the accounts: Reconcile accounts in QuickBooks.

I'm just a post-away if you need help with your case or with reconciling the accounts.

I’ll take any help I can get. It’s imperative I get access to my company information. Frustrating that support can’t easily reconcile my issue. I’ll be on lookout for any communication from support. 

desperately reaching out for help. My account has not one but two active subscriptions but I’m locked out of my account. Please will someone from quickbooks lift the flag?? It never expired, annual subscriptions that are pre paid. Is this a bug?? It’s year end and I have to get invoices out and payroll. 

Just let me export my data if you don’t care to fix, I need to do SOMETHING. It’s sad day when I have to leverage a message board begging for support. 

To all people, be careful how you partner and go all in with QB.

I know this hasn't been an easy process for you, lsurebel4.

Let me make it up to you by making sure you'll get a detailed overview of your account status.

I understand that you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can review why your account is locked out and help you move your data. They can also determine its main cause to ensure it won't happen again.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

Additionally, I've added these articles that'll help manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history:

• How to Manage your Billing & Subscriptions
• Manage Billing, Payment, and Subscription Info in QuickBooks

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

I appreciate your patience while we reviewed your cases, lsurebel4.

One of our Tier 2 supports will take a closer look at this issue. Then, our support agent will reach out to you via email or call with an update of the issue. If you do not hear from us within the next couple of days, feel free to post in the forum again and we'll be here to provide an update.

You can always get back to this thread if you have other concerns.

QB confirmed yesterday that my subscription is paid in full since December 2022. I have yearly subscriptions with autorenewal . I have the same issue and can not log into my QB Desktop because it says " Subscription has lapsed ??  They assured me yesterday that the issue was taken care of .( Supposedly it was the Data protection plan that lapsed but they also told me that the Data protection plan was included in my yearly subscription , . and now I cannot even log into my QB .  The Case # I was given is 1597722998 ?   .. 

This is very frustrating as Vendor bills have to be paid, monthly and quarterly taxes have to be filled. 

Any suggestions ? 

Thank you for letting us know about this matter, Corey5. I'm here to help you further.

I suggest reaching out to our QuickBooks Technical once more since you're still unable to log in to your account due to the subscription issue. They can check into your account to see what's causing the problem. Also, make sure to use the existing open ticket you have from the previous calls, so you won't be able to go back from scratch.

Please go to this article and click the Contact Us option to connect with them: Contact QuickBooks Desktop support.

Feel free to post a response if you have any other subscription or QuickBooks-related concerns. Take care!

Thank you so much for your reply ... I tried to reach out to  "Contact us" unfortunately they are not available during the Weekend ? Only open from Monday - Friday ? 

Corey

Thank you for getting back to the thread, @Corey5. You're right. We are not available on Sundays.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT. Rest assured that a live person will respond to your inquiries right away.

You can also check this article that can guide you to generate reports in your QBDT to show the information you need: Customize reports in QuickBooks Desktop.

Please don't hesitate to post here again if you have further concerns. Stay safe!

Thank you very much for your speedy reply .. I will have try again on Monday as I am on EST ... 

I  tried twice several hours ago through the HELP and then Contact US , unfortunately  it said only available  Monday - Friday  .. 

Perhaps because I don't have the online version.. ? 

We were told that since we are working with  QB POS and transfering daily to the QB  Desktop,  the online version would not work for us .. 

Thanks again for your support !! 

Corey 

Did you end up solving this problem? I am dealing with the same problem and QB has pretty much said I need to wait until the engineers figure out the problem. Meanwhile I've paid 2 months of subscription and can't access our books. I will be looking for another bookkeeping software in the meantime. 

@KL1193 

If you are working solo on a desktop (PC or Mac) to manage your book and only need basic features, you should explore this one. You can use the program for as long as you like, use all the features and enter as much data as required. There are no time limits, no usage limits, no ads (at this time). This program is quite popular in Asia and Europe.

https://www.manager.io/

Then to pay your bills for free by ACH, you can signup a Melio account for free.

https://affiliates.meliopayments.com/pricing

During this month, you will get a $100 cashback from them to successfully complete your first payment on the platform of at least $200 with a credit card.