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Solved! Go to Solution.
Hello, aminnjmi.
Thank you for choosing QuickBooks as your accounting software. Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.
To start, log into your QuickBooks account using a private browser/incognito. Here's how:
If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.
For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant.
Reach out to me if you have any other concerns. I'll make sure you're taken care of. Have a pleasant day!
Hello, aminnjmi.
Thank you for choosing QuickBooks as your accounting software. Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.
To start, log into your QuickBooks account using a private browser/incognito. Here's how:
If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.
For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant.
Reach out to me if you have any other concerns. I'll make sure you're taken care of. Have a pleasant day!
Has anyone found another solution to this? Clearing the cache and cookies did not work for me.
If you are using Chrome, try on Edge or Firefox.
I had tried this on chrome after clearing cache and cookies, also tried on chrome in incognito mode and tried on MS Edge. All returned the same message. An employee of mine tried on his phone as well and also received the same message.
Hello there, MMelchert.
What error message did you get when trying to sign up for QuickBooks Online Accountant? If you're also getting the The feature you've requested is temporarily unavailable error, our engineers are looking into this issue. I'd suggest reaching out to our Phone Support Team so they can add your account to the notification list.
Once everything's okay, you can refer to these links on how to manage your account:
We hope to have an update soon. If you have other questions, please don't hesitate to post them here. Take care!
Its now a week after the QB response and I am still getting the error "The feature you've requested is temporarily unavailable". I also tried using Chat and the person who answered that was unaware of the issue. I find it incredulous that Intuit cannot fix this and allow new signups.
Hi there, joejoejoe.
The status of the investigation is still open at the moment. This means that our engineers are still working to resolve the issue.
I can see that you've already reached out to our Chat Support Team about this error. I would still recommend reaching out to them so they can add you to the list of affected users. You can also provide or mention INV-54160 so they can immediately view it and add you to the list.
Don't hesitate to let us know if you need more help when working in QuickBooks. We'll make sure everything is sorted out.
Do you need to open a new QBO Accountant account or a new QBO account?
https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo
Unable to sign up from 3 days to developer account.
I Did everything (incognito, different browser, Internet, device), only left one thing (to go to Mars and tried from there) to sign up. Every time I received an error This feature is Unavailable.
can you please update me If anything problem with sign up.
Hi Mmelchert,
Have you got the solution for this? Been experiencing this for almost 3 days now. I have tried the suggested troubleshooting here but to no avail. I still get the message that the service is temporarily unavailable.
Please share if you do, QB please help.
Thanks!
I'd like to help you in signing up for QuickBooks Online Accountant, @JudeM.
Thank you as well for going through some of the troubleshooting processes that my colleagues provided. since you still got the same issue, I recommend you sign up directly from our webpage. If the issue persists, you can contact our Customer Support team.
Here's how:
To check for support availability, you can review this article: Contact QuickBooks Online Accountant and ProAdvisor Support.
Just leave a reply below if you have further questions. I'm always available. Stay safe!
This is an ongoing problem since June and occurs in ALL QBOA regions, not just QBOA US version. I don't know what they are doing behind the curtain on this matter.
Just wondering if QB has a solution to this.
No QuickBooks team respond to my reply. Don't expect too much 8)
It is highly possible they are cleaning QBOA database in their system.
Hi, VShip.
Thanks for bringing this to our attention.
As mentioned by my colleague, JenoP that the status of the investigation is still open.
In the meantime, I recommend you get in touch with our Customer Care Team. This way, you'll be added to the list of affected users and be notified once there is an update or progress of the investigation via email.
Here's how:
Check out our available hours of operation through this article: Support hours and types.
We appreciate your patience while we continue working on this. I’ll be around if there’s anything else you need.
Why is this case marked as Resolved when the issue with accountant user access still persists. Is there any timeline that Intuit has to resolve this problem. I have been facing this problem for more than 3 months now.
The problem still persists and no formal announcement to date. Patient would be their keyword and you have to deal with it 8p
@Fiat Lux - ASIA Yeah. I wonder how new users are signing up. Also my concern is why is the question marked as Resolved when the issue is still wide open.
How did you do it? I tried to add 2 more users but did not work. I deleted the 2 users which was not able to create account and re- added them. I clicked on the link from their invitation email, and did not work. I get same message as before. " Welcome to QuickBooks The feature you've requested is temporarily unavailable"
Hello there, VShip.
I've checked our system just now and there has been no report of any behavior just like the one you encountered.
You can try fixing this type of issue by following the steps to clear your browser's cache given by colleague AileneA above.
Other workaround would be using a supported browser. Below are the supported browsers that works with QuickBooks Online:
You can use this link to check if your browser is currently compatible: Browser health checkup tool.
I've also included this article for more information in managing your accounting team: Add and manage your accounting team in QuickBooks Online Accountant.
Let me know how it goes or if you still need further assistance. I'm always here to help. Have a wonderful week!
Archie,
Thanks for your reply. I did all that.
Can you please check this case number? Case Number. [removed] (INV-53254 ). Is this solved yet. Should I be doing something different?
The case investigation is still open at the moment, VShip.
I looked into our list of reported issues and the number you shared is still open. Our engineers are looking to the root cause of why you're still unable to accept the email invite.
I suggest reaching out to us so we can add your email address to the notification list. When we have made progress on this we will let you know via email.
Here are the steps on how to contact us:
For our list of available hours and support types, you can click here.
You can check out these links that will help accept client invites once the issue is resolved:
Thanks for your patience while we're continually working on this concern. I'm just here to help you if you have other questions. Take care!
Did you have to clear your cache and browse in incognito mode in order to achieve that? Because I still can't sign up.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here