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How do you clear the cache while in QB app?
I was told that I had to uninstall and reinstall the program. Isn't there an easier way to do this? My account does get sluggish from time to time so I have done this a couple of times. Clearing browsing data and cache through Google tools does not work. I hope I just missed the memo on this...
Thanks, RK
Solved! Go to Solution.
Thanks for getting back in on this thread, RK. I understand the inconvenience of going back and forth, and I've come to ensure this gets sorted out when clearing cache on your QuickBooks mobile app.
With the steps shared by my colleague above, you can select the option Reset App Data on your device and follow the on-screen steps. Also, you can perform some fixes on any app-related issues to rectify stored cache data on your mobile app. Here's how:
Additionally, you'll want to consider opening your QuickBooks Online account in a webpage browser on your device. You can access your account and continually perform your QuickBooks tasks from there.
Moreover, I'm sharing this guide to help you set up and manage mileage tracking for your business vehicle trips.
We're always ready to back you up if you require additional assistance managing your QuickBooks account. Feel free to leave a reply below and we'll get you covered at any time. Have a good one!
Good day, @R K.
I understand that uninstalling and reinstalling require a lot of time and effort. Your attempt to fix the sluggish behavior of the app is appreciated. Not to worry, I have the steps to verify if its data is causing this odd behavior.
Before proceeding, may I know what you're trying to do with the App? Are you completing invoices or tracking mileage? Please know that I'm eager to help you with any concerns.
The stored cache may cause unusual behavior in the QuickBooks app. It bugs down the performance. We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser.
If you're using an iOS, follow the steps below:
Otherwise, refer to this instruction for Android:
If the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.
You can scan through this guide to learn more about attachments: Add or delete attachments in QuickBooks Online. It will walk you through how to attach a document for a vendor or customer profile and transactions.
Drop a comment below if you have other concerns aside from clearing the QuickBooks app's cache. I'm always here to help. Take care.
Thanks for that information. However, when I am at the menu, selected Help, dropdown says:
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Contact us
Reset App Data
Privacy
What's New
I am using the QB app. The option "Feedback - refresh data" is not under Help"
Please let me know where I can find "this option".
Thanks for getting back in on this thread, RK. I understand the inconvenience of going back and forth, and I've come to ensure this gets sorted out when clearing cache on your QuickBooks mobile app.
With the steps shared by my colleague above, you can select the option Reset App Data on your device and follow the on-screen steps. Also, you can perform some fixes on any app-related issues to rectify stored cache data on your mobile app. Here's how:
Additionally, you'll want to consider opening your QuickBooks Online account in a webpage browser on your device. You can access your account and continually perform your QuickBooks tasks from there.
Moreover, I'm sharing this guide to help you set up and manage mileage tracking for your business vehicle trips.
We're always ready to back you up if you require additional assistance managing your QuickBooks account. Feel free to leave a reply below and we'll get you covered at any time. Have a good one!
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