Good day, @R K.
I understand that uninstalling and reinstalling require a lot of time and effort. Your attempt to fix the sluggish behavior of the app is appreciated. Not to worry, I have the steps to verify if its data is causing this odd behavior.
Before proceeding, may I know what you're trying to do with the App? Are you completing invoices or tracking mileage? Please know that I'm eager to help you with any concerns.
The stored cache may cause unusual behavior in the QuickBooks app. It bugs down the performance. We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser.
If you're using an iOS, follow the steps below:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Click Refresh to confirm.
Otherwise, refer to this instruction for Android:
- Go to Menu ☰, then select More Options ⋮.
- Tap Settings, and click Refresh Data.
- Tap YES to confirm.
If the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.
You can scan through this guide to learn more about attachments: Add or delete attachments in QuickBooks Online. It will walk you through how to attach a document for a vendor or customer profile and transactions.
Drop a comment below if you have other concerns aside from clearing the QuickBooks app's cache. I'm always here to help. Take care.
