QuickBooks error

Good evening, @pracctg. 

It's great to see you back in the Community. Let me share some information about this problem. 

You may receive an unrecoverable error while opening or working in your QuickBooks Desktop. The most common reasons why you get an unrecoverable error are:

• Missing Windows or QuickBooks updates
• Damage to your data
• Computer issues
• Program code needs repairing

Review this guide that provides a list of unrecoverable error scenarios and how to fix them: Unrecoverable error in QuickBooks Desktop.

Don't hesitate to ask any other questions. We're always here to lend a helping hand. Take care! 

I was on the phone with QB for an hour today.  Nothing fixed the issue -- we still cannot enter customer payments.

I was on the phone with QB for over an hour today.  Nothing fixed the issue.  We still cannot enter customer deposits.

Hi there, pracctg.

I appreciate you for coming back to the thread and share with us what you've done. With this, I'll be sharing details about why you're receiving an unrecoverable error while trying to enter customer payment/deposit.

Usually, the details shared above are the troubleshooting information to resolve an unrecoverable error while working in your QuickBooks Desktop. However, getting the said error when receiving or recording payments has been tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. For now, we're unable to provide an exact workaround to be performed.

I suggest contacting our QuickBooks Desktop Support Team again so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Lastly, please refer to this article so you're able to see different common causes of Unrecoverable Errors and the codes that may come with it: Unrecoverable Error: General Troubleshooting Steps.

Let me know if there's anything else you need help with entering customer payments in QuickBooks. I'm always here to help you anytime. Take care and keep safe!