Separating Quickbooks account from Turbo Tax Account

Thanks for posting here, @ck2709,

When you subscribe to Intuit services using a single email address, the system will create one user ID for all logins. The only way to unlink your services is to use another email address that is different from the credential you used when you subscribe to us.

For the instructions on how to change your email for both services, see the following links:

• Change the email address you use to sign in QBO
• How do I change my TurboTax account email?

If you need anything else, please let me know in the comment below. I'll be right here to help you anytime. Have a good one!

I did that but it did not resolve the issue.  The Turbo Tax account can still be accessed with the previous login.

Hello, @ck2709.

Thanks for following the steps provided by my colleague above. I'm here to contribute another workaround to unlink your Turbo Tax (TT) to QuickBooks Online (QBO). 

Let's create another Intuit account to unlink the two accounts. Let me show you how: 

1. On the Intuit accounts page, click the Create an account link. 
2. Enter a new email address and phone number. 
3. Type a new password, then confirm it. 
4. Tap Create Account. 
5. Verify the email address. 

See the sample screenshot below for your reference: 

For more information, check out this article: Create an Intuit user account.

After that, you can change either your TT or QBO credentials by following the articles presented above. 

Once done, you can now login to your accounts with their appropriate login credentials. 

But if the issue persists, I'd advise communicating with our Technical Support. They have tools to investigate the main reason why you're unable to unlink the accounts. 

Please ensure to call them within business hours to guarantee we address your concern promptly. 

I've also added articles about FAQs in Intuit account and handling company information. 

• Account Management
• FAQ - Account Creation

Feel free to let me know if the issue continues, so I can also find other options. I'm always around to help you. Keep safe!

I have already done that.  The problem is when I log into my Quickbooks work account, even though I have created a separate account with a different email and user ID - I can still access my personal Turbo Tax when logging into my work account.  Turbo Tax is still linked.  

I have already done that but it still did not remove Turbo Tax from my work login account.

I have the same problem and have tried the suggestions in this thread.  Did anyone find a way to separate the QuickBooks account from the TurboTax Account???

Thanks for joining in, @bskeens. I want to make sure this is taken care of right away.

Since you've already tried all the steps shared in this thread, I'd recommend contacting our Customer Care team. They can look up your account and help you in separating your QuickBooks account from TurboTax. 

Here's how: 

1. Log in to your QuickBooks Online company.
2. Go to the Help menu, then select the Contact Us button.
3. Choose a way to connect with us by selecting Start a chat or Get a callback.

You may check out our support hours before reaching us to ensure you can get hold of our agents: 

• Plus, Essentials, Simple Start: Monday-Friday from 6:00 AM to 6:00 PM Pacific Time, and Saturday 6:00 AM to 3:00 PM PT
• Advanced: Any time, any day. 

Here's an article should you need some steps in updating your Intuit accounts: 

• Update your Intuit user account and get your data
• Updating your TurboTax account information

Feel free to message again if you have additional concerns. We're always around to help in any way we can. 

I have tried all the suggested resolutions in this thread - NOTHING WORKS.  

I have called Customer Care every day this week. I have spoken to several Customer Care representatives, some are unable to even comprehend the issue let alone provide a solution. At this point, I know more about linked accounts than members of the Customer Care team.  What is going on here?

Why hasn't Quickbooks provided a solution to this extremely important issue that threatens the privacy and security of Quickbooks user accounts?

This needs to be addressed ASAP.

Turbo Tax

Hi there, 4178803180.

Thank you for visiting the QuickBooks Community. Please know we aim to deliver customer satisfaction at all times that's why we fix an issue as soon as possible. With that, may I ask for additional information on which part you're referring to? Or specific issue you're encountering with Turbo Tax. I appreciate any further details so I can present an accurate solution.

I'm adding this article so you'll be able to view details on how you can update your TurboTax (non-Advantage) account email, phone number, mailing address, or password: How do I update my TurboTax account information?.

Feel free and don't hesitate to click the reply button below and add further details about your concern. I'm always around to help you. Keep safe!

I had the same issue and cannot get resolution.  Any other suggestions?

I have called and chatted online and been transferred a dozen times.  

This is not the kind of impression we want you to experience with our Customer Support, @daisybug1224.

Currently, we're unable to unlink the TurboTax account into QuickBooks. We are taking notes of our customers' insights and ideas. I suggest sending feedback directly to our software engineers. Let me walk you through:

1. Click the Gear icon.

2. Select Feedback.

The more request it has, the more likely it'll be added in future updates.

Post again here if you need more help with QuickBooks. Take care!

Hello there, @daisybug1224.

This is not the kind of impression we want you to experience with our Customer Support. We'll look into this issue and someone will reach out shortly.

Please know that you can always get back to us if you have other concern about QuickBooks. We're always here to help.

I have same request and need to separate/un link Turbotax and QB.  Please resolve.

Any solution to this? I really would like to keep this part from my work? 

I too have the same issue.  I sold the company that QuickBooks supported and I can’t separate it?   It is hard to believe a technology company like Intuit had not considered this important capability in their product design!

I went through this same issue because I created a QB account from my personal Intuit account I use for my TurboTax. I spent hours yesterday trying to unlink the accounts only to be told it could not be done and to simply export the data from the QB and send it to my former employer so they could create their own account to use for their business. I was doing contract work two years ago for my brother and he needed me to prepare reports for his CPA to do his taxes and in a short amount of time. I started using my personal account then and now two years later, no longer employed at my brother's firm. I received the email from turbo tax explaining this can't be done. They submitted a business license and drivers license for one of the businesses I did books on my account for and QB gave them ownership of my Inuit account. I spent 2.5 hours on the phone today walking through this with support from when I started this account and used it for my personal taxes until now. I showed them that my former employer now has access to my personal taxes and another business I did contract work for. This is a violation of my personal information and most private financial data. The people they GAVE my account to have now changed the information and I am locked out of my MY ACCOUNT. When I walked thru the steps to get my account back from them, there is not an option to choose to explain Turbo Tax has breached their privacy agreement and shared my financials. I am livid and won't let this go. You need to fix the glitches that allow this to happen and you need to fix your website that makes it so easy for someone to literally steal someones account. You made it easy for them and now difficult for me to get my own account back. 

This is the email Intuit sent me. Notice the name on the account they say another personal was able to prove they own. You need to do some work on that Review Process Intuit! 

Dear Sonya,
We have made a change in ownership to the account Sonya [removed]. We were contacted by another person who asserted that they are the rightful owner of this account. They have submitted documentation to us to verify ownership, and it passed our review process. Therefore, that person has been granted Master Administrator access rights to the account, and you are no longer the Master Administrator. We take these changes very seriously. If you believe this change was made in error, or have any follow up questions, feel free to contact us at [removed].
Sincerely,
Intuit Customer Support

I want to help as much as I can, however pulling up your account isn't an option here in the Community forum, sonyabarnard.

To ensure you're able to claim back the account, I'll let you contact our QuickBooks Online Live Team. They'll be able to verify who contacted and changed the master admin on file. 

You may also prepare the documents needed to claim ownership. Then, request to be the primary admin by completing the form through this article: Learn how to request to be the primary admin or contact for a QuickBooks account.

Let me know how the contact goes by replying to this thread. I'll be right here to help. I hope you'll get access to your QuickBooks account again.

This is great, just keeps getting better. I can't login to my QB community under my sonyabarnard user id because you gave them my account and they have removed me from using it. I had to create a new user id to respond to your message. I can't login to the QB account, they have deleted me from my account. I'm able to login to the Intuit and TurboTax sill because they haven't figured out they have the ability to delete that too I'm sure. 

Th link you sent me takes me to a QB Live Team which I cannot access because I CAN'T LOGIN TO MY ACCOUNT. YOU HANDED IT OVER TO MY FORMER EMPLOYER. I HAVE NO WAY TO GET IT BACK UNLESS UNTIL I GET A COURT ORDER. THIS IS UNACCEPTABLE. 

How did the person who reviewed the account for them think they owned an account that was created by a person, not a business, to do personal taxes and then added QB on their own. I didn't add it when I was employed for this business you gave it to. I was working for my brother as an independent contractor. The business name has changed twice. I am the one who entered the business information into the QB account so it would show up on the reports I provided to them. THE ACCOUNT NEVER CHANGED OWNERSHIP. IT WAS MINE AND NOW I CAN'T ACCESS THAT QB ACCOUNT BUT THEY CAN ACCESS MY ALL MY PERSONAL FINANCIALS. 

Your website makes int IMPOSSIBLE for me to get this resolved quickly. I've already spent 5 hours on the phone and the support I spoke to stated they have absolutely no doubt I owned this account but because THEY provided documentation to someone at QB who reviewed it, approved what they were looking at, and transferred the ownership to THEM; I'm not having to wait until Monday to get a court order. They've already removed me from the account and changed all the login info, etc. You all really messed this up. 

I appreciate your effort in writing to us, @sonyabarnard2.

This isn't the service we want you to experience from our support team. I can see the urgency in resolving this matter. I'm here to provide you with some updates.

Please know that our team has taken a closer look at your cases and has seen that they have been looked into.

On top of that, the QuickBooks Online Support team will reach out to you once the next steps are determined.

The Community is at your service 24/7. Feel free to leave a message below. We'll ensure everything will be sorted out for you.