Trying to change Master Admin in a Simple Start account

Hello,

Because SimpleStart only allows 1 user, you cannot change the Master Admin.  What you would have to do is upgrade to Essentials, add the other user as a Company Admin.  Then once they accept invite and show as active, transfer the Master Admin role to them,  Once they accept the MA role, have them log in and remove the old user account and downgrade back down to SimpleStart.

If you have them right there with you, or on the phone this can all be done in a matter of minutes.

I would think just changing the email address would do the same thing, and the name if that's possible

Depending on HOW the user is setup.

For organizations where the person holding the position might change (treasurer for an HOA for example) I recommend setting up an email address specifically for that position. like ABCHOAtreasurer at gmail dot com and then have that be the Master Admin user.  That way anytime the position changes hands, no need to change the Master Admin, just change the contact name for the Intuit user ID and change the password for the gmail email account.

Terrible advise... I did this and now the billing rate went up $4 per month - NOT HAPPY

Thanks for joining this thread, Kathybo

If you had a discount and lost it when upgrading your subscription, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull the account up in a secure environment, conduct further research, and identify/discuss what options are available.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have an awesome Tuesday!

Is there a cost associated with doing this?

Thanks for joining the thread, @Antoinette8. We'll share details about changing the Admin inside QuickBooks Online (QBO).

If you're referring to replacing the primary admin of the company, please know that there are no additional or hidden charges when doing it. On the other hand, if you're referring to our Customer Care Team, it's a free service provided to our customers to help them with their QuickBooks Online (QBO). That said, there will be no hidden charges when you contact us and ask for assistance with your query.

You can check this page to learn more about how to modify the admin of the account: Change the primary admin user in QuickBooks Online.

To reach out to our support team using the web version of QBO, these are the steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Visit this article for more details: QuickBooks Online Support.

In addition, we got this handy article to help you learn more about the user roles and rights inside the program: User roles and access rights in QuickBooks Online.

It's great to have you here today, @Antoinette8. You can inform us in the comment section if you need further assistance managing and modifying the admin in your company. We'll be around to help you. Keep safe.