Updating company file after QB Desktop upgrade

As far as I know, you can't fix this problem yourself. You'll need to chat with Support and ask to fix it (i.e. repair and upgrade the the file). Otherwise, you will have to purchase a third-party service to do so.

This worked!  Thank you!

I appreciate you getting back to us, @kcathey.
 

We're glad to hear that the resolution provided by my colleague was able to help you resolve the error message when accessing your company file in QuickBooks Desktop (QBDT). Feel free to visit us again whenever you have additional QBDT-related concerns. The Community is here to help anytime.
 

Stay safe and have a great rest of the day!

Hello - I thought this would work for me but I am still getting an error message. I upgraded our Desktop Pro Plus 2022 to Desktop Pro Plus 2024 successfully one my computer where the file is stored. I am running into difficulty upgrading our second computer. After trying many things I was able to get to a window that said to upgrade it - I clicked and it started working, however I have repeatedly gotten the message that says QB Installation failure with error code: ________________________________

But there is no code so the only option I have is to click ok and do it again but get the same error code (with no actual code) - any ideas how I can get our other computer upgraded so we can use it?

Thanks for bringing this to our attention, Sjones94. I see the urgency of this matter. I'll provide some troubleshooting steps so you can attain your goal.

Before anything else, I'd like to ask if you can share a screenshot of the error your computer encountered so we'll have a better view of the issue and provide you with the exact resolution.

In the meantime, let's do the QuickBooks Tool Hub steps to fix the installation and upgrading issue on your computer. Before that, ensure to close all tabs of QuickBooks on your other computer.

Then, use the latest QuickBooks Tool Hub and save it in a folder where you can locate it easily.

Here's how to operate it:

1. Open the file you downloaded (QuickBooksTollHub.exe.)
2. Perform the on-screen instructions to install and agree to the terms and conditions.
3. After the installation, double-click the icon on your Windows desktop to open the tool hub. If you can't find it, manually search on your computer.
4. After that, launch the QuickBooks Tool Hub to utilize tools to fix installation and upgrading errors.

Check out this article for more information: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you're referring to the difficulty of upgrading your computer system to fit in with what QuickBooks needs, I suggest contacting your IT technician to guide you with the processes.

You can visit this article to see the detailed requirements and find out if your computer meets them: System requirements for QuickBooks Desktop 2024.

I'll also share this article to learn about the improvements and enhancements of QBDT 2024: What’s new in QuickBooks Desktop 2024.

Let me know if you have additional questions about installing and upgrading your account on your computer by leaving a comment below. Have a good one.

Thank you! I ultimately had to uninstall and reinstall.