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ChrisHardie
Level 2

Warning: Quickbooks Online data export is broken

Starting some time in the last month or two, the export of data available at the "/app/exportdata" URL in Quickbooks Online is broken. The export appears to succeed but no longer includes a full history of transactions or other records, making it useless as a full export or backup of our data. I noticed this because the backup files being generated were significantly smaller in filesize than in the past, and I confirmed it by going to the beginning of the transaction journal and observing missing transactions.

 

I contacted Quickbooks support about this several weeks ago and they opened case 15129174575 but have not provided any updates, and the export is still broken as of today. 

 

I thought I'd note this for anyone else relying on those exports a part of your data preservation/backup strategy, so you can consider making other arrangements. 

2 Comments 2
Candice C
QuickBooks Team

Warning: Quickbooks Online data export is broken

Hey there, @ChrisHardie

 

Welcome back to the Community! We hate to hear that the data export feature is still broken for you. 

 

We recommend contacting our Customer Support Team to see if there are any new updates that they can provide you with. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and hit Let's talk
  4. Scroll down and choose to Get a callback

 

Please come back and let us know how the call goes. Take care! 

ChrisHardie
Level 2

Warning: Quickbooks Online data export is broken

Thanks - I was told that someone from Quickbooks would be in touch when the issue was resolved, so I will wait for that notification and I will update this topic if I hear anything. (I suspect most QBO users don't have the time to initiate a chat, verify all the account/company info, and provide context on the issue to a support representative just to see if there's an update on a known issue, so that's why I shared about it here in a hopefully more visible way.)

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