Good afternoon, @ohd_bat .
Thanks for taking the time to reach out to the QuickBooks Community. How are you doing today? I hope all is well.
I appreciate all the steps you've taken so far to help resolve this issue. Let's move forward by enabling the Web Mail functionality. Please begin by updating the settings of your current Gmail account to use the secure webmail service.
Here's how:
- Turn on 2-step verification for your Google account.
- Open QBDT and head to the Edit menu at the top bar to select Preferences.
- Choose Send Forms and go to the My Preferences tab to select Web Mail.
- Select your Gmail User ID and click the Edit button.
- Select Use enhanced security and OK. We’ll also ask you to sign in to your Intuit account to complete the process.
- Your Gmail sign-in page will display.
- Log in and grant Intuit access.
Next, set up secure webmail when you first add Gmail. For detailed instructions, go directly to Scenario 2 in this article: Set up enhanced security in Gmail for QuickBooks Desktop.
Here are a couple of help articles you can browse related to sending sales forms, statements, and configuring the email service. I recommend exploring both links to access detailed information about the entire process:
That should resolve the issue. However, if you're still experiencing problems sending emails from QuickBooks, I recommend contacting our Technical Support Team. One of our agents can securely access your account and investigate the matter further.
Thanks again for getting in touch. Don’t hesitate to reach out if you need anything else!
