Hi there, CM12.

I appreciate you reaching out and sharing the complete details about your concern. I would do the same thing if this happened to me.

I've reached out to the relevant department to get more details about your refund request, and I was relieved to know that it was processed last week. The waiting time is 7-10 business days, but I assume it's already reflected in your account. You can check more details about refunds for your additional reference.

On the other hand, I also shared your experience with the leadership team to help improve our processes and services in the future.

Feel free to leave a comment below if you have additional questions about this or anything else. I'll be right here to assist. Take care always.

I have the same issue! Confirmed by e-mail that my account would no longer be charged but it has been. How to cancel account and get the overcharge back? Not good business practice to keep taking money from a customer's account when confirmed account was cancelled and no more funds would be withdrawn!!! How to get my money back and no more charges??

Hello, Martin62. 

I understand how it feels when you still been charged by the system after you canceled your account in QBSE.

Let's get you to the right support team that currently handles QuickBooks subscriptions. 

I suggest contacting our QuickBooks Technical Team so they can help double check the status of your subscription if its successfully canceled in the system. And also discuss further about charges they charge you.
  

Follow these steps to connect with them:

1. In QuickBooks, go to Assistant and type the brief details of your concern.
2. Then enter, Talk to a human.
3. Input again your concern and click I still need a human.
4. Choose either Message an agent or Get a callback.

To learn more on how to cancel your QuickBooks Self-Employed (QBSE) subscription, refer to these articles:

• Cancel your QuickBooks Self-Employed subscription
• Cancel your QuickBooks Self-Employed mobile subscription

While we're reviewing the charges, your patient is important with us. Please drop by to the Community again if you need other help. Take care!

I tried to cancel as well and they just took more money. It’s a shame they feel they have to steal to compete

I have the EXACT same problem, no reason to rewrite the issues. I cannot get anyone to give me my refunds on 2 charges on the same product and the same time. I accidently ordered (mistake) a product and canceled it immediately in minutes after I ordered.  Cannot not get refund live person and had to send this ridiculous refund request for MY MONEY. Then receive an email that I CANNOT reply to  (NoResponse <[email address removed]>)  the person on email who just told you they cannot refund. I clearly stated my mistake in the refund request and cannot get my money back. This type of TERRIBLE service from QuickBooks makes me want to close all my account and find a company with better customer service. 

Refund of Charges AFTER CANCELLATION

Was your refund resolved? Currently, getting the run around as well. Reps keep referencing "another" department, but can't be transferred to that department nor can the rep talk to the other department. I too received an email stating that no refund would be issued because I'm on monthly billing when in fact, that's false. I paid for a year upfront. 

Update: I was refunded for the upgrade, but not for the original service. Everything was cancelled within 60 days. Everything was paid as a yearly subscription. They finally credited a portion of the original invoice, but when I asked them to explain why six weeks of service out of a year's subscription was only a credit of $31.00ish, they told me I'm on monthly billing, which is not true. The invoice states it's an annual subscription. I don't have any confidence anyone knows what they're doing in the refunds department and I only have slight confidence in customer service and that's just because the one out of the three that could help cancelled my service for me and another explained how to ask for refund since the first didn't tell me. I had been waiting for weeks for it to process only to find out one was never put in....so just a slight confidence there. I'm so tired of this back and forth game. QuickBooks, do better.

I am totally ticked off as well.  I cancelled my service after only a week of it because it wasn't doing what I wanted.  I lost $800 last year, but that's okay.  I cancelled and moved on.  On January 2 of this year, they charged me $508.37 for something that was already cancelled.  I have spent hours trying to get this money back.  They keep giving me refunds, but totally it add up to less than what they charged me.  To say I an unhappy would be an understatement.  Now, I am in it and about ready to turn them in to the better business bureau, as this is ridiculous.  I DO NOT Recommend.

I HAVE BEEN WAITING SINCE 12/16/22!

Update 2: I did get a full refund back. In the refund request, I had to essentially thwart their reasons for not giving me a refund when it was clearly due. So saying upfront "I'm not on monthly billing. I paid for the full amount on such and such date on invoice #." I think it took 3 or 4 customer service calls (that couldn't really help) and 6 or 7 refund requests before I was issued the full amount back. This just seems to be a waste of time for everyone seeing as I was following their return policy and they weren't. But I'm guessing maybe that's the goal: they think you'll just give up. 

On another note, if you're a school PTA, I highly suggest going through TechSoup and getting QuickBooks from there. We didn't know about that program before signing up for QuickBooks and that's where our refund issues stemmed from. 

I canceled my subscription in November and have been charged every month since. It's not April the following year. No idea how to get ahold of them. I've tried everything with no answer.

Thanks for becoming part of the Community, chaikuni.
 

Since you don't have any active subscriptions to your knowledge, but are seeing monthly charges from Intuit, I'd recommend getting in touch with our Customer Care team. They'll be able to help you find where these charges are coming from, if it's an account you own, and go over what options there are.
 

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a lovely day!

This exact same thing happened to me. Extremely unimpressed with this company and the customer service i received. This took hours of my time just to be told it’s not in their “Terms of Service for cancellation. We were scammed out of hundreds of dollars despite my proof of cancelling the accounts months in advance. I’ve read numerous reports of this happening to others and do not know how they are able to get away with it. 

I have the same issue. Cancelled the trial in Dec 2023 and just got charged. This is outrageous!! And I can't get ahold of anyone. How do I get a refund for this product? 

I feel you about getting an unexpected charge after canceling your QuickBooks Self-Employed trial, @Tbarnes472. I assure you that your concern is important, and I'm here to help redirect you to get the best help.

I recommend contacting QuickBooks support to address the issue and request a refund for the charge. We assure you that your concern is handled properly.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Self-Employed product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

After using our free trial, you may also want to consider resubscribing to QuickBooks Self-Employed to start using your existing account again.

We're always committed to assisting you in resolving this matter to your satisfaction. Please don't hesitate to leave a reply if you have further concerns about unexpected charges.