cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Separating Quickbooks account from Turbo Tax Account

I initially used the same login credentials for my work related Quickbooks account and my personal Turbo Tax account.  I did not realize the two accounts would be linked in one Intuit account.

 

I would like to separate the two with the goal in mind of when logging into my work Quickbooks account I would not be able to access my personal Turbo Tax account.

 

I have followed all of the recommendations from Quickbook representatives and also Turbo Tax representatives which was requesting an email change.  I have done that, but it has not resolved the issue.

 

I just received an email from Turbo Tax in my work related email address and was still able to access my personal Turbo Tax using my work related Quickbooks login and password.

 

There must be a way to "unlink" the two accounts after creating separate 

5 Comments
Moderator

Separating Quickbooks account from Turbo Tax Account

Thanks for posting here, @ck2709,

 

When you subscribe to Intuit services using a single email address, the system will create one user ID for all logins. The only way to unlink your services is to use another email address that is different from the credential you used when you subscribe to us.

 

For the instructions on how to change your email for both services, see the following links:

 

 

If you need anything else, please let me know in the comment below. I'll be right here to help you anytime. Have a good one!

Level 1

Separating Quickbooks account from Turbo Tax Account

I did that but it did not resolve the issue.  The Turbo Tax account can still be accessed with the previous login.

QuickBooks Team

Separating Quickbooks account from Turbo Tax Account

Hello, @ck2709.

 

Thanks for following the steps provided by my colleague above. I'm here to contribute another workaround to unlink your Turbo Tax (TT) to QuickBooks Online (QBO). 

 

Let's create another Intuit account to unlink the two accounts. Let me show you how: 

 

  1. On the Intuit accounts page, click the Create an account link. 
  2. Enter a new email address and phone number. 
  3. Type a new password, then confirm it. 
  4. Tap Create Account
  5. Verify the email address. 

 

See the sample screenshot below for your reference: 

 

 

For more information, check out this article: Create an Intuit user account.

 

After that, you can change either your TT or QBO credentials by following the articles presented above. 

 

Once done, you can now login to your accounts with their appropriate login credentials. 

 

But if the issue persists, I'd advise communicating with our Technical Support. They have tools to investigate the main reason why you're unable to unlink the accounts. 

 

Please ensure to call them within business hours to guarantee we address your concern promptly. 

 

I've also added articles about FAQs in Intuit account and handling company information. 

 

 

Feel free to let me know if the issue continues, so I can also find other options. I'm always around to help you. Keep safe!

Level 1

Separating Quickbooks account from Turbo Tax Account

I have already done that.  The problem is when I log into my Quickbooks work account, even though I have created a separate account with a different email and user ID - I can still access my personal Turbo Tax when logging into my work account.  Turbo Tax is still linked.  

Level 1

Separating Quickbooks account from Turbo Tax Account

I have already done that but it still did not remove Turbo Tax from my work login account.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us